Part-Time FTC – Data Operations Specialist - French Speaker

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Part-Time Fixed Term Contract – Data Operations Specialist –  French

The Data Operations specialist at Genesys is tasked with creating and maintaining the data for our products.  

Whether it's in-house data annotation, ensuring the integrity of our data or assessing transcription quality, you will need to scope the effort, organize it, manage it, and do all of it in close collaboration with our research team.  

Members of this team work closely with our research team to create and curate the data that feeds our products.  

This position is a part time position (50%) for a fixed term of 9 months.  

Responsibilities: 

• Annotating text data  

• Work with the different teams to accomplish data collection, production, and maintenance tasks  

• Inform data flaws and needs to help monitor and maintain quality  

• Research and explore various data sources upon request  

• Work with a team of research engineers to support their data requirements  

Requirements: 

• Language skills: French native speaker or knowledge of French at a mother-tongue level  

• Language skills: English speaker or knowledge of English at a very high fluency level. Additional languages are a significant plus.  

• Strong attention to detail and robust analytical skills  

• Comfortable and confident in a computerized environment  

Desirable :  

• Familiar with version control is a plus  

• 2+ years of industry experience in a data-rich environment is a plus  

• Previous Customer service/ Contact center work experience 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.