Product Analytics, Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives

Job Summary:  We are looking for a Product Analytics Senior Associate to join our team to drive improvement and value in the athenahealth product. Your job will be to partner with Product Management, Development, and Strategy supporting planning and decision making by providing relevant and timely athenaOne-based data, analytics, and insights. Some of the things you will do include: exploring opportunities for product improvement; scoping impact of product decisions on clients; informing backlog prioritization through research & investigation; and building & monitoring effective release metrics and KPIs.

You are passionate about problem-solving and know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You are skilled at creating meaningful analysis with large, complex datasets and using query languages, ETL tools, data modeling, and data visualization. You have strong attention to detail and are at your best when tackling new problems and supporting innovation.

The Team: We are a diverse group of athenistas who believe that being smart about how we use data can lead to better products and more value for our clients. We don't just pull data and create analyses, we create compelling stories driven by the context of our customers and the vision of athenahealth. We believe we are strongest when we support each other, and that learning is always part of the job.

Job Responsibilities

· Work with Product Managers to determine the measures of success and guide good usage of outcome driven metrics

· Pull user, transaction, and other data from complex systems in order to format into reports and analyses for the Product Managers

· Synthesize results to determine success or failure of experiments and make recommendations on go forward plan

· Create and maintain easy to use visuals (e.g. dashboard, report card, etc) to keep Product teams informed of product/feature performance

· Reinforce the use of standardized data assets and metrics, and help surface and fill gaps as discovered

· Develop and manage strong, collaborative relationships with associated product team

Typical Qualifications

· Ability to synthesize complex, high quantity and sometimes contradictory information to effectively solve business problems

· Demonstrated ability to use a variety of tools, techniques, and processes to gather and report data

· Ability to effectively communicate technical ideas to various audiences

· Ability to collaborate across a range of audiences, both internal and external audiences, and across a range of cohorts

· Ability to provide sound rationale for recommendations to gain others’ support and commitment

· Excellent verbal and written communication skills

Education and experience

· Bachelor’s Degree required; Degree (Bachelor’s or Masters) in quantitative disciplines like Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems preferred

· 5+ years overall professional experience, preferably including 2-3 years of data analytics or data science

· Strong understanding of database technologies and ability to write code to gather data. SQL experience mandatory

· Demonstrated experience with an array of analytical tools and methods including data visualizations (Tableau, Power BI, etc), and programming languages (Python, R, etc)

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.