Senior EHR System Administrator, Epic Support

Job Posting Title:

Senior EHR System Administrator, Epic Support

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Office of Information Technology at the Dell Medical School is looking for a Senior EHR System Administrator, Epic Support.

The Senior EHR System Administrator at University of Texas Dell Medical School is responsible for managing and optimizing enterprise-level IT systems with an emphasis on healthcare technology, including Epic systems. This role ensures the operational excellence, security, and scalability of IT infrastructure while providing strategic advice to IT leadership. Candidates must possess advanced technical expertise, particularly in managing Epic environments and other healthcare IT platforms. 

The Senior EHR System Administrator performs system planning, configuration, deployment, and lifecycle management. This includes specifications for new IT solutions, integration of systems, and ensuring alignment with organizational goals. At University of Texas Dell Medical School, this position plays a critical role in supporting the mission of advancing health innovation and care delivery. 

Purpose

The Senior EHR System Administrator at University of Texas Dell Medical School ensures the stability and performance of IT systems by configuring, monitoring, and troubleshooting servers, storage, networks, and healthcare applications. This role is pivotal in supporting Epic system implementation, upgrades, and optimization, contributing directly to the school's cutting-edge healthcare delivery and academic initiatives. Collaboration with clinical and administrative teams is essential to align IT systems with University of Texas Dell Medical School's mission to improve healthcare outcomes and operational efficiency. 

Responsibilities

Epic Systems Support: 

• Deploy and maintain Epic IT endpoint environments, including updates, performance tuning, and optimization.

• Monitor performance metrics and resolve issues within Epic and integrated systems.

• Collaborate with clinical and administrative teams to align Epic functionality with organizational workflows. 

Systems Administration: 

• Install, configure, and maintain physical and virtual servers (Windows, Linux), storage systems (SAN, NAS), and networking equipment. 

• Administer and troubleshoot Active Directory, Group Policy, DNS, DHCP, and other critical IT infrastructure components. 

• Deploy and support Epic Hyperspace client, ensuring optimal functionality and user experience. 

• Manage virtualization platforms, including VMware vSphere/ESXi and Hyper-V, with a focus on high availability and fault tolerance. 

• Ensure the security and compliance of IT systems, adhering to healthcare regulations such as HIPAA. 

Infrastructure Optimization: 

• Support high-performance computing environments, including hybrid cloud integration. 

• Manage enterprise backup and disaster recovery solutions, ensuring data integrity and rapid recoverability. 

• Optimize system performance through proactive capacity planning and monitoring tools such as SolarWinds, Nagios, or Splunk. 

• Develop and maintain comprehensive documentation for IT systems, processes, and configurations. 

Team Collaboration and Mentorship: 

• Collaborate with IT teams to design and implement technology solutions. 

• Mentor junior staff and provide technical guidance on complex issues. 

Project Leadership: 

• Lead IT infrastructure projects, particularly those involving Epic implementations, data migrations, or system upgrades. 

• Work with vendors to procure, implement, and maintain hardware and software solutions.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. 8+ years of experience in IT systems administration. Proficiency with enterprise virtualization platforms (VMware, Hyper-V) and exposure to advanced networking (firewalls, VLANs, SD-WAN). Strong understanding of Active Directory, Windows Server, Linux, and enterprise storage solutions. Advanced troubleshooting skills for complex IT systems, including root cause analysis and resolution. Experience managing enterprise monitoring and alerting platforms such as SolarWinds, Zabbix, Datadog, or similar solutions. Proven ability to design and implement secure, scalable infrastructure solutions. Excellent verbal and written communication skills, with the ability to present technical concepts to broad audiences. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Epic IT endpoint and backend infrastructure deployment support experience. Epic certifications in one or more modules, particularly System Pulse or Technical Coordinator certifications. Experience in a healthcare IT environment with knowledge of clinical workflows and integration. Familiarity with hybrid and cloud computing platforms (AWS, Azure, GCP) and cloud-based monitoring. Scripting and automation experience using PowerShell, Python, or Ansible. Understanding of ITIL processes and frameworks for incident and change management. Project management experience. Experience with advanced storage systems such as Nutanix, NetApp, or Dell EMC.

Salary Range

OPEN

Working Conditions

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.