Solution Architect

About the role

We are looking for a Solution Architect with a track record of designing and implementing sophisticated solutions for Enterprise customers to join the Taktile team on the journey of onboarding our customers, supporting them in maximizing their success with Taktile products, and ensuring they derive value from Taktile quickly and continuously!

In this role, you will work closely with customers to understand their needs, provide them with tailored solutions, and empower them to leverage our platform efficiently. If you are passionate about cutting-edge technology, have experience in Rest APIs, cloud platforms, Python, SQL, and you enjoy collaborating with a dynamic team that encourages your growth and values your input, we want to hear from you.

ABOUT YOU

• You have a genuine interest in understanding our customers' and prospects' businesses, and you thrive on helping them overcome challenges.

• You excel at planning and managing project scope, expectations, and timelines, ensuring that all stakeholders are aligned.

• You embrace a mindset of continuous learning, demonstrating a willingness to acquire new skills and methodologies while integrating best practices into our operations.

• You excel in working with peers across various departments - including Sales, Solution Engineering, Product, Engineering, and Customer Success - fostering a spirit of teamwork.

• You are always on the lookout for innovative ways to engage with customers and prospects, ensuring that you stand out in a competitive landscape.

• You possess an expert-level understanding of REST APIs, including design, integration, and authentication. Additionally, you have strong knowledge of Python and SQL. You have significant experience with at least one of the major cloud platforms (AWS, Azure, GCP).

• You are a solution-oriented professional that enjoys deep technical discussions as much as transferring your technical knowledge into understandable terms to a broader audience

• You have outstanding written and spoken English skills, enabling you to convey complex ideas clearly and effectively.

What You'll Do

• You will onboard and collaborate with diverse customer teams, including domain experts, product managers, engineers, data scientists, and data engineers. You will design and develop custom solutions that will allow our customers to seamlessly integrate with the Taktile platform and effectively solve real-world challenges. You will be the key counterpart to technical / engineering teams on the customer side during implementation.

• Lead technical discussions with customers during the sales process and during implementation to identify key system architecture components; propose and help customers build solutions that unblock deployments

• Eliminate any technical barriers to user adoption of Taktile.

• In collaboration with the Taktile Sales and Solutions team, you will support pilot projects during the late-stage sales cycle. Your focus will be on creating tailored technical demonstrations that showcase our capabilities and address any technical concerns from customers. This role is key to building trust and confidence in our solutions as we guide customers toward successful implementation.

• Collaborating with product management, you will translate insights gained from customer interactions into actionable product improvements. 

• Additionally, you will create reusable collateral, best practices, and tools within the Customer Success team to enhance our overall service delivery and ensure a consistent customer experience.

Ideal, But Not Required

• You have 3-5 years of experience as a Solution Architect, Implementation Specialist, Technical Solution Engineer or an equivalent position within a B2B SaaS company, or as a Senior Consultant.

• You have acquired knowledge in the financial services industry (banking, insurance, capital markets, payments, etc.), and developed internal tooling or customer facing applications for common use cases in this industry.

• Experience with data pipelines & ETL processes for large volumes of data.

• Experience in applying and optimizing statistical and machine learning models to tackle business challenges is a plus.

• Experience as a front-end engineer is a plus.

Our Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself  at home here

• Make an impact and meaningfully shape an early-stage company

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package

• Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.

• Use the equipment of your choice including meaningful home office set-up. 

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply

• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears