Director, AI Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As the Senior Manager / Director of AI Data Operations, you will be responsible for overseeing a variety of data collection, creation, and annotation programs that serve as the foundation for state-of-the-art AI and machine learning models. This role emphasizes operational excellence, strategic leadership, and innovative thinking to ensure the delivery of high-quality training data that meets and exceeds client expectations. You will collaborate closely and directly with clients, lead diverse global teams, and shape operational strategies to drive the success of AI initiatives. 

Successful team members in roles like this at TaskUs are entrepreneurial, detail-oriented, and passionate about the advancing role of AI systems in the world today. They thrive in fast-paced, ambiguous environments and lead with a constant drive for improvement, innovation and learning. 

Key Responsibilities: 

● Leadership in Data Operations: Own the end-to-end execution of data collection, creation, and annotation workflows across diverse data types, including text, images, audio, and video. ● Client Partnership: Collaborate with clients to define project goals, align on training data requirements, and ensure the delivery of impactful solutions for their AI and machine learning objectives. 

● Quality and Scalability: Implement scalable systems and processes to ensure the highest data quality, such as golden datasets, quality assurance protocols, and advanced workflow designs tailored to complex AI/ML needs. 

● Operational Excellence: Lead and develop teams of data quality specialists, annotators, and operations managers, ensuring alignment with organizational goals and KPIs. ● Strategic Problem-Solving: Address the nuances and edge cases inherent in training data projects by designing creative, flexible solutions that meet evolving client demands. ● Thought Leadership: Position TaskUs as a trusted partner and thought leader by driving innovation in training data workflows and sharing insights with clients and industry peers. ● Cross-Functional Collaboration: Work closely with sales, solutions, engineering, freelancer marketing, Data Science, and product teams to implement new methodologies, refine workflows, and achieve operational excellence. 

● Continuous Improvement: Foster a culture of testing, iterating, and scaling processes, driving efficiency and consistent results. 

Required Skills & Competencies: 

● 5+ years of experience in operations management, with a proven focus on data annotation, collection, or other AI/ML-related processes. 

● Proven ability to manage large teams (50+), including multiple layers of leadership, and deliver results in fast-moving, ambiguous environments. 

● Intermediate level of familiarity of SQL, Python, R, or other data analysis tools. ● Deep understanding of training data workflows, data structures, and scalable operational systems.

● Familiarity with generative AI, large language models, and traditional AI/ML processes, with a strong interest in staying current on advancements in these areas. 

● Exceptional communication and leadership skills to engage effectively with clients, internal stakeholders, and global teams. 

● Analytical mindset with a track record of deriving insights from complex data and implementing actionable solutions. 

● Entrepreneurial spirit and a passion for solving ambiguous problems through testing, iteration, and scaling. 

● Background in computer science, engineering, data science, or a related technical field.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.