Senior Director, Data Science Omnichannel NBA

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

As Senior Director, Data Science Omnichannel NBA, you would report to the Head, Data Science and Data Management. Based in NJ / CA, you would lead the Data Science function responsible for the development and scaling of omnichannel decision next-best-action engine to drive commercial execution, creating continuity in the customer experience across engagement channels and improving impact of commercial activities. The individual in this role will work closely with regional and global cross-functional partners across marketing, sales, commercial operations IT data enablement, IT machine learning operations, and other functions at Gilead and is expected to operate with a “one Gilead” mindset

The ideal candidate should be well-versed in data science techniques, methodologies, approaches, and tools, specifically machine learning algorithms as they are applied in recommendation systems.  This individual must also have familiarity with predictive algorithms and their use in a commercial pharma setting. This individual will lead a team of 3-4 senior data scientists as direct reports and a large team of offshore junior data scientists.

Key Responsibilities:

• Executive-facing technical lead for omnichannel next-best-action program to orchestrate customer touchpoints across HCP personal promotion, HCP digital promotion, and direct-to-patient tactics to drive engagement personalization at scale.
• Leads the Data Science team responsible for the development of the omnichannel decision engine across multiple geographies and brands, managing resources & timelines, identifying & mitigating risk, and mentoring & developing direct reports
• Leads cross functional teams across internal (e.g. sales, marketing, IT, legal, compliance etc.) and external stakeholders (consulting partners, data vendors, marketing agencies).
• Fosters a culture of innovation, continuous improvement, and operational excellence with a strong “data science as a product” mindset
• Industry leader and expertise in working on IQVIA and Symphony Claims, Komodo claims, Optum, Definitive health, Health Verity, EMR data, Lab Data.
• Distills the complexity of data science into actionable key insights with credibility.
• Keeps abreast of latest developments in the field and mentor and manage data scientists from external consulting partners to help design and develop the decision engine for Omnichannel NBA
• Off-shore vendor management to ensure development timelines are met and work product is delivered at the highest quality
   

Basic Qualifications:

• Bachelor's Degree and Fourteen Years’ Experience or
• Masters' Degree and Twelve Years’ Experience or
• PhD and Twelve Years’ Experience
   

Preferred Qualifications:

• Data savvy. Understands subnational sales data, longitudinal patient claims data, and other standard commercial pharma datasets.
• Understanding of marketing/digital data sources across personal promotion (e.g. in-person / virtual sales rep calls, samples etc.), non-personal promotions (e.g. email, direct mail, banner ads, website, mobile alerts), events (e.g. speaker program, conference), survey (e.g. online questionnaires etc.) and social data (e.g. Twitter, Facebook, Sermo, Doximity etc.)
• Thorough understanding of machine learning algorithms and predictive methodologies to construct robust propensity models for impact full commercial use cases
• Experience in building, implementing and using ML-based algorithms to advance our efforts in customer engagement.
• Having a product mindset to develop solutions and scale.
• Builds practical AI-based solution with proven business impact.
• Experience working and collaborating with sophisticated health systems.
• Deeply understands and has experience using AI and machine learning to drive Next Best Action efforts between marketing and sales
• Strong internal A&I network credibility within industry, and the ability to influence and align without direct reporting authority.
• Understanding of emerging capabilities in natural language processing, unstructured data, etc. and potential application in pharma/health care
• Experimentation and continual learning mindset. 

Leadership:

• Impeccable credibility as a commercial data science expert and partner with the brand teams, country teams and other cross-functional partners
• Enable internal and external data scientists and marketing sciences colleagues to leverage data science solutions by providing resources, tools, and trainings

• Management experience with teams and influencing senior-level management and key stakeholders.
• Proven track record of delivering on programs with complex business deliverables.
• Excellent written and verbal communication skills.
• Effectively provides structure to complex challenges, guiding team members and deploying resources to find resolution quickly and efficiently.
• Strong teaming skills – both in team leadership and being an inclusive and objective, cross-functional, team member and teammate.

Core Competencies:

• Results orientation. The ideal candidate will thrive in a fast-paced, high-growth environment. He/She will have a strong drive to meet and exceed goals, even under adverse circumstances, and is willing to take ownership of problems and make decisions in order to move forward. The candidate will be adept at clearly defining objectives and priorities and establishing appropriate milestones through a strong understanding of the market and innovative approaches. He/She will assign accountability and incorporate disciplined processes to ensure success and nimbly handle ‘derailments’ with contingency plans and coordination.
• Team leadership. The successful candidate will have demonstrated the ability to build, develop, and motivate a team as evidenced by effective hiring, coaching, and mentoring of direct reports. Additionally, this individual will have a track record of successfully leveraging diversity of thought to achieve the highest level of results. The ideal candidate will develop an inclusive culture comfortable with challenging current market paradigms to achieve and exceed goals. He/She will also have constructed an appropriate succession plan and process.
• Strategic Orientation. The successful candidate will be able to articulate evolving priorities for the business, identify market opportunities and adapt short-term plans. This includes the ability to strategically assess customer needs and build/execute specific, segmented strategies to win business across a diverse set of customers. The successful candidate will have passion for, and success in, developing commercial strategies that have measurable business impact.
• Collaboration and Influence. The qualified candidate must be able to influence without ownership, which they will do by demonstrating competence and confidence, being personally accessible and likable, being a good listener, use fact-based persuasion, passion, and persistence as appropriate to the audience and issue at stake. Gaining the support and involvement of key internal constituencies will be critical to success, as will influencing those important constituencies external to the company.

 

The salary range for this position is: $255,425.00 - $330,550.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
 

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For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.