Senior Technology Services Engineer

Position Summary...

What you'll do...

Career Level: IN 4

Location: Chennai

About Global Tech.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

Team and Position Summary:

Retail and Emerging Tech: This is the team which builds reusable technologies that aid in acquiring customers, onboarding and empowering merchants besides ensuring a seamless experience for both these stakeholders. They also optimize tariffs and assortment, adhering to the Walmart philosophy - Everyday Low Cost. In addition to ushering in affordability, they also create personalized experiences for customers the omnichannel way, across all channels - in-store, on the mobile app and websites.

Our team is responsible for design, development, and operations of large-scale data systems operating at petabytes scale. We focus on real-time indexing pipelines, web crawling, streaming analytics, distributed machine learning infrastructure. We interact with multiple teams across the company to provide scalable robust technical solutions.

Position Responsibilities:

Independently own and resolve applications issues, provide updates and perform root cause analysis. Ensure proactive alerts are setup for application and business flows. Maintain good professional relationships with counterparts of engineering, Platform support and business teams. Gain and maintain expertise in flow of application process and systems related to respective domain. Coordinate across teams and resolve any complex application issues by involving respective support teams Install and prepare tools required for proper functioning of applications on regular basis. Follow standards and best practises to bring operational efficiencies, stability and availability of the system. Comprehend various metrics on operational dashboards and reports and take corrective actions. Issue management and problem management - ensuring all the problems are tracked and resolved working with the Product / Engineering teams.

Position Requirements:

Minimum qualifications:

An Engineering Degree - B.E/B.Tech in any stream. 8-12 + years of relevant experience with the following skills - knowledge of operating systems, Databases and application stacks Experience of leading in a highly intensive and time-sensitive geographically dispersed product support organisation Basic systems, software engineering and Architecture knowledge Ability to code/Script in one of the languages (C#, Python and Java) and working knowledge of SQL and Databases Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data  Worked on monitoring and alerting tools Automation experiences using scripting and tools ITSM knowledge Worked/supported customer facing large scale enterprise applications Designed and developed/set-up monitoring and alerting tools. Mechanism to identify issues proactively. Understanding of Logging techniques (various levels) and ability to use log for alerting and monitoring Experience with complex system performance data analysis, system troubleshooting and applied technical problem solving skills to effectively manage operations. Proven experience managing escalated accounts and driving incident, problem, and escalation management to successful resolutions Proven work experience overseeing all aspects of the Technical Support management including staffing, shift operations, products, technology etc., Expertise in developing/enhancing the key support metrics to measure the effectiveness of the team members, processes, operations with the goal of achieving higher employee satisfaction and customer CSAT/NPS scores.

About Global Tech.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 8 years’ experience in production support, software support, or technical support.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce.

Primary Location...

Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India