Senior Data Scientist, Customer Success

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role Description

Your North Star: Build analytic solutions that demonstrate Pomelo’s value to our payer partners.

We’re looking to bring on a data scientist to join the Payer Impact team and play a leading role in telling our value story to customers. Trustworthy, actionable data plays a critical role in Pomelo’s mission to improve pregnancy outcomes. As a member of the data team, you will generate data and insights for our customers and internal teams on both our business decisions and the care that we deliver to patients. Specifically, you will:

• Become an expert in the data that Pomelo has about our patient care and clinical outcomes, and play a foundational role in building the data culture of Pomelo
• Build recurring and custom reports and dashboards to quantify the care and outcomes of Pomelo patients to external audiences
• Partner closely with the Customer Success team on scoping customer requests and translating customer needs into technical requirements
• Collaborate with the Finance team to define and implement billing strategies for payers
• Identify opportunities to reduce manual time spent on reporting, and implement solutions using the appropriate technical tools
• Think creatively about how to use data to satisfy customer reporting requirements and tell our value story to customers; define appropriate metrics and create visualizations

Who you are

You are a collaborative problem solver and analytic thinker who is focused on driving impact, and excited to work at a startup. Specifically,

• You have 4+ years professional experience in data analytics, data science, data engineering, or statistical analysis involving SQL
• Passionate about improving maternal health outcomes
• An autonomous individual contributor capable of prioritizing work across various workstreams 
• Experienced scoping and implementing data-driven solutions to ambiguous problems, prioritizing efficacy over complexity 
• Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not share your technical expertise
• A strong communicator and a keen nose for value - someone who can easily and quickly understand the needs of different audiences

Bonus points if you have any of the following

• Experience working with healthcare data
• Experience presenting analyses to senior business audiences
• Proficient in at least one programming language (e.g., Python)
• Experience with data dashboarding or visualization (e.g., Looker, Tableau, Metabase) 
• Experience working with dbt
• Experience in a customer-facing role

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $150,000 to $190,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.