Data Analyst (Quality of Service team)

The Infrastructure department is responsible for influencing and tracking change, providing frontline support, and delivering software-defined solutions.
The Infrastructure Data Analytics team is dedicated to preparing and delivering insightful data to business and technical stakeholders. Our mission is to enhance the quality of NordVPN’s products and services by providing actionable insights that lead to informed decision-making. Through our efforts, we strive to support stakeholders in identifying opportunities for innovation and optimization, ultimately increasing user satisfaction with NordVPN products and services.

Main Responsibilities

• Research the business domain to identify key requirements and challenges;
• Gather, clean, and enhance datasets to prepare for thorough analysis;
• Analyze diverse data sources, delivering actionable insights based on business objectives;
• Develop clear reports, dashboards, and presentations to communicate findings effectively;
• Collaborate closely with business and technical stakeholders to ensure accurate understanding and application of insights.

Core Requirements

• 2+ years experience in data analytics or similar areas;
• Solid understanding and working experience with Python and SQL;
• Knowledge and practical experience in at least one or more dashboarding tools: Looker, Grafana, Kibana, Tableau;
• Proven track record of working with large datasets;
• Experience with various data visualization and statistical analysis methods;
• Strong communication skills, a proactive approach, analytical problem-solving abilities, and a collaborative mindset, as well as being an effective and versatile team player.

Tool You Will Use

• Python;
• Google Big Query and Looker;
• Grafana;
• ELK stack

Salary Range

• Gross monthly salary of 17300-24700 PLN/month.

About Us
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.
And we’re always looking to expand our team of:• Future shapers• Restless achievers• Self-movers• Honest communicators• Team players
What We Offer
• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;• More free time. Stay with us and additional vacation days will be added to your calendar;• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;• Flexibility. Flexible working time arrangement.
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