Manager Market Analytics and Performance

Requisition ID: 18127

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

As a Manager of Marketing Analytics and Performance at SRP, you will lead and drive the strategic development of a market analytics and performance (MAP) team to support data-driven decision-making. In this role, you will apply your people leadership, analytical, and technical skills to identify future trends, perform advanced analyses, and track key performance indicators (KPIs) that significantly impact SRP’s brand and marketing strategies.  You will oversee the development and maintenance of a marketing data warehouse and guide the team in supporting a customer data platform (CDP).

What You'll Do

• People Leadership & Development: Build, mentor, and lead a top -tier advanced analytics team (consisting of data scientists, data engineers, and digital analysts). Lead and facilitate work teams within the department, with internal business partners, and with external contractors to achieve departmental and corporate objectives. You will coach and upskill your team on both technical and professional skills.

• Data Warehouse Management: Oversee a marketing data warehouse and customer data platform (CDP) to ensure the delivery of consistent, accurate, and repeatable information through standard reports and dashboards, driving brand strategy and integrated marketing communications. Identify and address technology gaps to effectively implement analytics and business intelligence systems.
• Advanced Analytics: Utilize a wide range of statistical and multivariate analyses to provide both descriptive and exploratory insights, using speed and agility to evaluate uncertain conditions and outcomes, essential for predictive modeling and future forecasting. Guide the data science and engineering team to employ rigorous analytical techniques and methodologies.

• Communication: Communicate analytical results to business partners in a consultative manner, tailored to the target audience (both technical and non-technical audiences). Manage the team’s data science expertise to ensure the “Voice of the Customer” is represented in outputs, leveraging market segmentation to reflect customer behaviors and preferences in reporting, analysis, and measurement activities.

• Consultation with Business Partners: Collaborate with key cross-functional stakeholders to create robust data views, results, and insights.

• Vendor Management: Negotiate vendor contracts as needed.

• Data Privacy Compliance: Ensure adherence to data privacy laws and regulations when collecting and storing data.

What It Takes To Succeed

• Possess strong knowledge of data analysis tools and statistical methods. 
• Strong collaboration skills and the ability to build relationships and partnerships across the organization.
• Excellent oral, written, and presentation skills, with proficiency in storytelling and communicating with business partners.
• Experience with data querying and/or scripting languages software such as SQL, Python, Power BI, and R.
• Experience managing data warehouse platforms (e.g. SQL, Snowflake, Dataiku).
• Experience with data segmentation and reporting within CRM and Marketing Automation systems (e.g., Microsoft CRM, Zeta Marketing Platform, Zeta Customer Data Platform)
• Experience with digital analytics tools, a plus (e.g.  Google Analytics, Adobe Analytics, SEO/SEM campaigns and digital tools)
• Discretion in handling proprietary and sensitive information.

Experience

• Degree in Mathematics, Computer Science, Engineering, Statistics, Data Science, or related quantitative fields.
• A minimum of 8 years of work experience in advanced analytics or data science, including a minimum of 3 years of experience managing an analytics team.

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.