Head of Data, North America

Chubb is seeking a Head of Data, North America responsible for the delivery and execution of the data & analytics capabilities and solutions to support North America business function at Chubb. The leader will ensure that the business requirements (both functional and technical) are well understood, and the solutions are delivered to meet the requirements. The Head will also collaborate with the North America business, transformation and technology teams to understand their strategy, roadmap and priorities, such that the Global Data Office can deliver on these requirements. The leader is also tasked with the management and long-term prioritization of the business’s overall analytical needs and opportunities.

The role will encompass building and sharing our Data Strategy, storytelling & effectively communicating to internal stakeholders and our data leadership team. The role focus will also drive performance of analytics solutions to impact overall business results while keeping costs in check and ensuring the department remains within the planned budget. The leader is also responsible for setting the departmental vision and culture and championing for the use of data and analytics in supporting key business decisions. 

The leader additionally defines the business questions that need be answered and defines appropriate analytics models in addition to identifying and readying relevant data sources for analysis. In leadership capacity, the person takes initiative in developing a training program meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business. In this capacity, the leader will also play a mentorship role to key data analytics and warehousing personnel, constantly honing their professional skills, and preparing them for the occupation of his position in future.

The successful candidate has experience supporting large Data & Analytics Transformation programs and this role requires a continuous improvement mindset along with strong technical and data acumen and experience to ensure programs are delivered as efficiently and effectively as possible.  The ideal candidate will also have data analytics experience and can work collaboratively across business units to understand and assess data needs and priorities.  This role will also require that the candidate build exceptional credibility, trusting partnerships, and can influence at varying levels of the organization to build consensus and alignment on strategic objectives.  Another key to the success of this role will be the ability to communicate effectively and concisely both written and verbally at all levels of the organization with clear decisions and outcomes easily understood based on the audience. 

Responsibilities:

• Partner with Business, Technology & Transformation teams in North America and Global Data Officer to formulate, communicate, and implement a multi-year strategic analytics roadmap that aligns with desired outcomes.
• Play a leading strategic role about the collection, manipulation, and analysis of data for various business, regions and country teams. 
• Create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.
• Strives to improve the quality of data solutions on a consistent basis.
• Be a change agent that embraces and drives continuous improvement and change efforts at both an organizational and individual level and ensures the successful adoption of improvements/changes
• Builds and manages a team across the work streams to realize their full potential and ensure successful delivery of the team objectives. This may include direct and indirect project team members.
• Nurtures a positive environment, fostering new ideas and developing individual talent across the wider team, ensuring appropriate performance targets and development plans are in place.
• Ensures the right culture and behaviors are promoted and communicated. Acts as a role model for the team and the senior leadership team.
• Collaborate across teams to build strong, trusting partnerships and help to develop, motivate, retain, and recruit talent to build and support high-performing teams
• Develop impeccable credibility and trust both internal and externally in the area of program management, execution, and governance
• Track, manage, mitigate, and communicate risks, issues, and status as it relates to our global data transformational goals, strategic initiatives, and processes to various levels of management

• 15+ years of experience as a data and analytics leader
• Bachelor’s degree or equivalent in work experience
• Experience in insurance or similar industry in utilizing a consultative approach to understand business needs 
• Experience in working through structured frameworks, with business stakeholders, for assessing and selecting key priorities for investment and development
• Proven track record in leading large transformational efforts and demonstrating successful project management, leadership, and execution skills
• Strong communication skills both verbal and written that clearly and concisely communicates concepts to varying levels of the organization
• Energetic, self-starter who can independently multi-task across many different complex strategic programs to drive multiple deliverables concurrently
• Creative problem solver with the ability to quickly identify and resolve errors through collaborative solutions
• Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings
• Capable of working collaboratively with leaders and business partners
• Understanding of analytics applications and processes
• Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes
• Highly proficient in MS Office Products (Excel, Word, PowerPoint)

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.