Principal Software Engineering Manager

Are you eager to create an Autonomous Agent platform powered by advanced LLM technology? Join us in shaping the future—imagine, build, and innovate as we redefine the industry with cutting-edge technology. Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers! We are building the next generation of our applications running on Azure that pull together Dynamics 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios.  

 We are seeking a Principal Engineering Manager to lead and grow a team of 10 engineers in the development of cutting-edge solutions for the Dynamics 365 Contact Center. you will work with senior business and technology leaders as well as internal business users and Partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.  If you have a strong foundation in automatic speech recognition (ASR), language modelling, large language models (LLMs), and machine learning, combined with expertise in real-time systems, high availability, reliability, and a true DevOps model with service ownership, this is the opportunity for you. 

 We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!  

Responsibilities

• Lead and mentor a team of 10 engineers, driving the design, development, and implementation of state-of-the-art ASR systems and voice interfaces for the Dynamics 365 Contact Center.
• Oversee the development and optimization of language models and LLMs, ensuring top-tier accuracy, performance, and reliability.
• Apply advanced AI and machine learning techniques to enhance Microsoft Dynamics products, delivering robust, real-time voice-driven user experiences.
• Ensure the team designs and operates systems with high availability, reliability, and performance, suitable for mission-critical applications.
• Implement and champion a DevOps culture, with a focus on service ownership, continuous integration, and continuous delivery, ensuring smooth operation of services in production.
• Collaborate closely with product management, UX, and other cross-functional teams to seamlessly integrate speech technologies into Dynamics 365 Contact Center products.
• Stay current with the latest trends in speech technology, AI, machine learning, and real-time systems

Qualifications

Required:

• 14+ years of experience in software development and designing distributed systems. 
• Experience with design and implementation of enterprise-scale services (Azure, AWS, or Google Cloud) 
• Demonstrated success in building exceptionally secure, reliable and scalable systems software
• Owning and driving delivery of critical areas and features, work with the team and peers every day on solving highly complex design, coding, troubleshooting and operational challenges.   
• Ability to build and lead a world-class engineering team. Lead, mentor, and grow team of engineers, cultivate a high-quality engineering culture, emphasizing technical excellence and rapid iteration.   
• Provide deep strategical technical expertise and guidance in the design/architecture/planning stage of the project, including guidance during the execution/implementation as necessary.   
• Set a high standard of engineering excellence, guiding both internal and cross-team efforts to produce scalable and maintainable service. 
• Work to help build an inclusive working environment. 
• Mentoring and growing other engineers to bring in efficiency and better productivity. 
• Experiment with and recommend new technologies that simplify or improve the tech stack. 

Additional or Preferred Qualifications

• • Skilled in designing and operating high-availability, high-reliability systems, and have hands-on experience with DevOps practices and service ownership.
  • Experience working in ASR, TTS, LLMs is desirable.
  • Excellent verbal, written, and cross-team collaboration skills. 
  • A strong team player and collaborator, across time zones and diverse stakeholder.
  • Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker. 
  • Experience in developing and debugging product and test code within a micro-services architecture.
  • Passion for improving software quality and engineering excellence. 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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