Senior Site Reliability Engineer

Overview

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft across the globe. Come, build community, explore your passions, pursue your AI and ML aspirations, do your best work and be a part of the team within Microsoft’s Data Platform & Growth (DPG) organization and Experiences & Devices (E+D) division. Microsoft Digital (MSD), is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage Gen AI, AI, ML, and other topical and latest technologies to focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work.      

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.       

The Site Reliability Engineering (SRE) team provides leadership, direction and accountability for application architecture, system design, and end-to-end implementation. As Senior Site Reliability Engineer, you build, develop and deliver system improvements using expertise in system engineering, automation, complexity analysis, and scalable system design. Collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our users.  You provide vision and clarity to team of SREs who build, monitor, and maintain the systems and infrastructure that ensure our customers can quickly access their data and run workloads whenever and wherever they need to. You drive practices and engineering excellence focus to identify service problems and areas for improvement, and we follow up by fixing those problems.   

 
At Microsoft, we can offer you an amazing team, exciting challenges, and a fun place to work. The work environment empowers you to have a positive impact on millions of end users.    

The right candidate for this job (is):  

• Passionate about distributed systems and working with highly scalable services. 
• Gains fulfilment developing others and building a positive and collaborative team culture. 
• Enjoys new technological challenges and is motivated to solve them.
• Excited about making better software and continuously improving the development, integration, and deployment processes.
• Smart, highly motivated, self-starter who thrives in a bottoms-up, fast-paced, highly technical environment.  
• Effective collaborator, experienced in creating technical partnerships across teams. 
• Passionate about excellence and efficiency in day-to-day operations. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Uphold high organizational standard of great employee and team satisfaction.
• Agility and adapting as per the changing requirements and aligning investments as per priority. 
• Provide technical leadership to a team of highly passionate and skilled engineers.
• Build, run and improve critical public-sector service environments.
• Coordinate planning and execution with internal engineering teams, business partners and technical leaders across the division.
• Own deployment, availability, reliability, performance and customer escalation targets for these environments. 
• Proactive identification and reduction of issues through design, testing, and implementation of software. 
• Architect and review designs for large scale integrated systems.  
• Guiding force for Creating and maintaining large scale architectures, looking after the end-to-end experience of the customer, or otherwise exercising excellent engineering judgement on a level above isolated method. 
• Drive culture of creating resilient architectures capable of surviving the failure of any individual component and painstakingly reconstructing the causal chain of an outage, to figure out how it can be improved. 
• Identify efficient operations practice and drive culture of automating repetitive tasks with scripting or applications. Experience in Process automation.
• Managing Network monitoring tools including architecture, deployment and engineering aspects. 
• Knowledge of AIOps implementation is a plus. 

Qualifications

Required Qualifications:

• 8+ years technical experience in software engineering, network monitoring tools, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or managing network monitoring tools.
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or managing network monitoring tools.
• Current software development expertise in couple of programming languages (C#, C++, Ansible, Shell Scripting, Python, Java, et al) 
• Proven experience with effectively driving improvement and delivering solutions with stakeholders across all levels of an organization

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Exposure to AIOPs and automations at scale. 
• 8+ years technical experience working with large-scale cloud or distributed systems.
• Experience designing, building, servicing, and driving ongoing improvement of service infrastructure & systems. 
• Proven track record of improving reliability, available and performance of cloud services. 
• Technical understanding of Network as code and automation as well as AIOps in network space. 
• 6+ years of Software, Site Reliability, Systems, or Service Engineering experience. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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