Field Applications Engineering Team Leader - North America

Description

Hailo is a leading high-tech company, developing top-performing AI processors for edge devices in various industries. We combine an extensive understanding of the way neural networks operate, with our team’s expertise in SW and HW architecture, to develop products that transform the way we use machines to perceive and analyze the world around us.

Our company is led by a group of experts from a wide range of disciplines, combining experience from elite intelligence units as well as leading tech companies in Israel and abroad, with a track record of executing complex projects from the ground up.  As an AI chip company, we believe that AI can help us create a better, safer, more productive, and more convenient world. For this to happen, AI needs to be available at scale and on the edge. 

To this end, our team of hardware and software leaders is developing top-performing AI processors, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more. With hundreds of customer programs around the world, and a wide ecosystem of software and hardware partners, Hailo is leading the edge AI revolution.

Why Join Hailo?

Hailo is leading our industry, with multiple product families in mass production to deliver best-in-class AI technology, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more.

In this position

As the FAE Manager for Hailo.AI in the US, reporting directly to the General Manager, you will play a pivotal role in a rapidly growing technology startup, contributing to Hailo's sales expansion in North America.  

We are seeking a highly skilled and technical FAE Team Lead with deep expertise in C++ or Python and extensive experience working in Linux environments. In this role, you will be hands-on, actively involved in coding, and able to confidently tackle complex technical challenges.

Candidates will be expected to demonstrate their coding proficiency by solving hands-on technical problems during the interview.

Collaborating closely with customers, partners, and headquarters staff, this role plays a key part in ensuring the best of Hailo’s technical expertise and experience are directed effectively across the FAE and Sales teams. You will ensure that our local field team and our HQ-based customer success team are well-aligned to take on the tasks of delighting our customers with the latest technical approaches, tools, and strategies. You will be playing the dual role of manager, deploying resources on the priorities aligned with the GM’s North American strategies and working directly with key customers as their primary technical liaison.  

Join our team and make a substantial impact by supporting our sales endeavors and ensuring customer satisfaction. 

In this position

Responsibilities

• Lead and manage a small team of field application engineers (FAEs) to provide technical support, solution development, and customer engagement across our AI product portfolio. 
• Develop and execute strategies to drive customer adoption & satisfaction and directly impact revenue growth through effective pre-sales and post-sales technical support. 
• Build and maintain strong relationships with key customers, understanding their technical requirements, challenges, and business objectives. 
• Collaborate with sales, marketing, product management, and engineering teams to align FAE activities with design win targets, product roadmaps, and market trends. 
• Coordinate closely with HQ’s Customer Success teams and R&D teams to ensure clear communication, resources, and tools are provided to the FAE teams and provide key messaging to the Sales Directors & GM 
• Monitor and analyze field application performance metrics, customer feedback, and market trends to identify opportunities for business growth and improvement. 
• Provide technical guidance, training, and mentorship to FAEs to enhance their technical skills, product knowledge, and customer engagement capabilities. 
• Drive customer feedback and insights internally to inform product development, roadmap prioritization, and service improvements. 
• Represent the company at industry events, conferences, and customer meetings to promote our semiconductor solutions and gather market intelligence. 

Requirements

• Location - remote position – with a willingness to travel to the HQ on multiple occasions each year (~3-4 times), and regular travel within the US in support of customers ~ 25%.
• Willingness to travel frequently to customer sites, industry events, and company offices as needed. 
• It will be critical this person interfaces regularly during the week with HQ, and accounts for that time zone.
• The FAE TL must be technical and hands-on with Expertise in C++ or Python coding language and in a Linux environment. 
• You should feel confident in coding. As part of the interview process, you would be expected to solve coding questions. 
• Bachelor's degree in engineering, computer science, or a related technical field. Master's degree preferred 
• Demonstrated success in semiconductor solution selling (10+ years as an FAE) with a track record of managing and inspiring a high-performing FAE team (5+ years) 
• Deep technical knowledge of semiconductor products, applications, and industry trends. 
• Experience at the solution level, with a strong understanding of HW & SW to debug issues, define solutions, and engage customers on their full AI system 
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with customers, executives, and cross-functional teams. 
• Results-oriented, with a focus on driving customer success, satisfaction 
• Innovative and creative, you proactively explore new ideas and adapt quickly to change 

Advantages

• Prior experience with edge AI solutions and architectures 
• Prior experience with ML tools & coding languages 
• Understanding of the AI edge inferencing market and applications  
• Familiarity with Yocto development environments.

Benefits include: 

• Competitive salary and performance-based incentives. 
• Comprehensive benefits package, includes health insurance, retirement plans, and paid time off. 
• Opportunities for professional development, training, and career growth within a dynamic and innovative semiconductor company. 
• Collaborative and supportive work culture with a focus on teamwork, innovation, and excellence. 

We are passionate about building an inclusive and equitable working environment and promoting a flexible work environment that encourages work-life balance!