Director, Advanced Analytics

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are currently looking for a Director, Advanced Analytics to join our growing team! In this role, you will optimize sales campaign performance and provide actionable insights to inform critical business decisions in a fast-paced, competitive telecom environment. You will be required to have expertise in advanced analytics, speech and text analytics, propensity modeling, and data-driven strategies to drive business growth.

As a Director, Advanced Analytics, your duties and responsibilities will include:

• Apply advanced modeling techniques to understand customer behaviors, preferences, and lifetime value, enabling targeted engagement and retention strategies
• Develop analytics to enhance sales channel effectiveness and identify growth opportunities in underperforming markets
• Leverage text and speech analytics to extract insights from customer interactions, refine call drivers, and address root causes of customer issues to improve operations and marketing
• Build and implement propensity models to predict customer acquisition likelihood and churn, driving proactive engagement strategies
• Utilize machine learning, predictive modeling, and NLP to forecast trends, analyze customer preferences, and enhance competitive positioning
• Conduct A/B testing and analyze results to understand pricing and promotional elasticity, informing key stakeholder decisions
• Assess market and competitive dynamics that influence customer migration and switching behavior
• Analyze market trends, pricing strategies, and competitive landscapes to uncover opportunities for differentiation and growth
• Collaborate with network and field operations teams to evaluate their impact on marketing and sales performance
• Partner with data engineering and IT to ensure data pipeline optimization, accuracy, and accessibility
• Develop advanced analytics frameworks for evaluating ROI, customer segmentation, and marketing effectiveness
• Implement KPIs, dashboards, and reporting tools to monitor and improve campaign and customer acquisition performance
• Lead and mentor a high-performing analytics team, fostering a culture of innovation and continuous improvement

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 10+ years of experience in advanced analytics, with at least 5 years in a leadership role within telecom or a related industry, with a proven track record of driving impactful data-driven strategies.
• Bachelor’s degree in Analytics, Statistics, Data Science, Marketing, or a related field ((Master’s or MBA preferred)
• Are proficient in tools like Python, R, SQL, Tableau, Adobe Analytics, and speech analytics platforms (e.g., Call Miner, Verint, NICE)
• Have expertise in building and deploying propensity models for customer acquisition and churn prediction
• Possess strong skills in machine learning, predictive modeling, and NLP techniques
• Excel at translating complex data into actionable insights and establishing performance metricsDemonstrate exceptional leadership, communication, and interpersonal skills with the ability to inspire and influence teams and stakeholders
• Bring critical thinking abilities and in-depth knowledge of telecom industry trends, including customer acquisition, churn reduction, pricing strategies, and digital marketing

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice