Senior Advanced Analytics Manager

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are looking for a Senior Advanced Analytics Manager to join our growing team! In this role, you will support strategic marketing initiatives, drive data-driven decision-making, and optimize campaign performance in a competitive telecom environment. You will be required to have significant technical expertise in advanced analytics, predictive modeling, and speech/text analytics to deliver actionable insights that contribute to business growth.

As a Senior Advanced Analytics Manager, your duties and responsibilities will include:

• Develop advanced analytics to uncover customer behaviors, preferences, and lifetime value, driving targeted engagement and retention strategies
• Create frameworks to evaluate sales channel performance and enhance marketing effectiveness
• Leverage text and speech analytics to extract customer insights, refine call drivers, and address operational challenges
• Build and deploy propensity models to predict customer acquisition and churn, enabling proactive retention and acquisition strategies
• Enhance analytics that differentiate markets by performance metrics, driving growth in underperforming areas
• Conduct A/B testing to evaluate pricing and promotional elasticity and inform key stakeholder decisions
• Analyze market and competitive dynamics influencing customer migration and switching behavior
• Apply machine learning and predictive modeling to forecast trends, identify growth opportunities, and improve competitive positioning
• Perform market analysis to uncover trends, evaluate pricing strategies, and identify differentiation opportunities
• Collaborate with data engineering and IT to ensure accurate, accessible, and optimized data pipelines and analytics infrastructure
• Develop dashboards, KPIs, and reporting tools to monitor and improve marketing and acquisition performance
• Foster a collaborative and innovative analytics culture, driving continuous improvement and knowledge sharing

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Analytics, Statistics, Data Science, Marketing, or a related field (Master’s degree preferred)
• 7+ years of experience in advanced analytics, with a proven ability to deliver insights that drive business growth
• Have strong technical skills and are proficient in analytical tools and platforms, including Python, R, SQL, Tableau, and speech analytics tools (e.g., CallMiner, Verint, NICE).
• Have experience with propensity modeling, machine learning, and NLP techniques (preferably within telecom)
• Excel at analyzing data to uncover trends, predict outcomes, and create actionable recommendations
• Possess strong communication and collaboration skills to work effectively across teams and stakeholders
• Demonstrate critical thinking and a strong understanding of the telecom industry, including customer acquisition, churn reduction, and pricing strategies

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice