Data Analysis & Reporting Manager

Function: Aftersales- Service Operations
Contract: Full time- Permanent
Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role
Join the Aftersales- Service Operations team as the Data Analysis & Reporting Manager where you'll be responsible for all Aftersales Technical reporting in tableau (strategic developments as well as the physical reporting landscape), all Board level KPI pack development and all Service Operations project delivery governance (including the product cycle plan). This role will  play a pivotal role in driving Bentley’s Aftersales Strategy, directly influencing Bentley’s Beyond 100+ strategy aim.

Reporting into the Service Operations Director, your main responsibilities include;

• Lead the provision of structured accurate Technical Aftersales information to the Bentley business for Field Quality, PDI Quality, Warranty performance, Goodwill performance, Project Delivery performance and all other ad-hoc technical areas on a daily, weekly or monthly basis
• Work with and influence internal stakeholders to ensure efficient and robust data gathering processes
• Summarise the key developments, identify trends, prepare commentary and recommend performance improvements / challenge data accuracy where appropriate
• Leads the development of Technical Aftersales reporting, uses new insights and systems knowledge to proactively propose developments, aligning Bentley Aftersales with group methodologies where appropriate.
• Responsible for identifying the data, KPI’s and reporting needs of internal (Quality, Central Aftersales, Regions) and external (VW Group, Global Retailers) customers, interpreting requests and developing reports to meet their needs
• Develop performance dashboards to enable Technical Aftersales teams and Regional Aftersales managers to analyse performance drive performance improvement in the global Retailer network
• Develop all Market Entry launch plans for Service Operations and provide tracking reporting for Quality, Regions and Central Aftersales
• Develop and collate any supporting launch materials (e.g.Must Tell / Must Know) working closely with all Service Operations FLM members
• Represent Technical Aftersales interests and present at Group and departmental briefings / meetings

About the Team

The Service Operations team is part of the Sales & Marketing department, working cross functionally across the business acting as “The Voice of the Customer”. The team is responsible for all technical aspects of our vehicles once they have left the factory, acting as the department between the business and our Global Retailer Network. Our team is responsible for all technical literature used by our Retailer Network, resolving technical issues in the field and managing Bentley’s Warranty Policy – all whilst ensuring high quality data and analytics to help ensure data driven decisions are made.
 

About you – Skills and Experience

• Demonstrable and extensive experience of data manipulation and data analysis to deliver high quality reports that highlight both strategic and operational issues and KPI’s
• Experience of working in a similar role with a proven track record of continuous improvement
• Ability to translate customer requirements into clear and understandable high quality reporting solutions
• Ability to communicate, influence and challenge at all levels
• Confident presenter with experience of presenting complex data in an understandable way to support and influence decision making at all levels in the business
• Self-motivated and able to manage own priorities to meet deadlines
• Highly numerate with strong analytical capability and rigorous attention to detail.
• Proficient in Tableau
• Ideally you will also have experience in SAP Business Objectives and Python
• A background in Data Analytics

What Bentley Offers

• Flexible working hours
• Hybrid working options
• 35 days annual leave inclusive of UK bank holidays
• Progression pathways and programmes, mentoring, and study support opportunities available
• Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
• Health and life assurance benefits providing up to five times annual salary
• Annual salary reviews and competitive bonus scheme
• Contributory pension scheme – you put in 6% we put in 10%
• Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio
• Paid volunteering days dedicated to community giving

The Bentley Campus
Our campus is going through an exciting transformation offering unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops and Legends gym. 

#BelongingAtBentley
Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered. 

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100
Announced in 2020, Bentley’s ground-breaking Beyond100 strategy targets sustainable luxury mobility leadership, reinventing every aspect of the business. Building on over two decades of forward-thinking, join us as Bentley moves towards a sustainable future.

Closing date: 12 January 2024