Manager, AI Product & Strategy

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, AI Product & Strategy

Overview: Mastercard, a global leader in payments and technology, is seeking an AI Product & Strategy Manager to lead the development and implementation of AI solutions within our Foundational AI team. The ideal candidate combines strategic thinking with hands-on execution, thriving in cross-functional environments where technical understanding and stakeholder management are key. You will drive the vision, roadmap, and execution of internal AI initiatives, collaborating with cross-functional technical and business teams to deliver value.

This role is situated within Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Key Responsibilities:

Product Strategy & Execution
• Drive strategic vision and roadmap for internal AI products and platforms
• Define success metrics and prioritization frameworks
• Identify and validate new AI opportunities across the enterprise
• Balance technical feasibility with business value
• Guide initiatives from conception through deployment and iteration

Technical Collaboration & Implementation
• Partner with data science and ML engineering teams
• Contribute to technical architecture and implementation decisions
• Support scalable deployment of AI solutions
• Translate complex technical concepts into clear business value propositions

Stakeholder Management & Communication
• Build and maintain relationships with key business stakeholders
• Present strategies and results to executive leadership
• Drive alignment across Product, Engineering, Architecture, and Business Operations
• Develop business cases and ROI analyses for new initiatives
• Create and maintain strategic documentation and communication frameworks

Program Coordination
• Coordinate multiple concurrent AI initiatives and work-streams
• Support sprint prioritization
• Track and report on key performance metrics
• Drive change management strategies
• Enable successful deployment and adoption of AI solutions

Qualifications:

• Extensive experience driving technical initiatives, preferably with AI exposure
• Experience working with technical teams on complex initiatives
• Strong understanding of AI/ML concepts and their business applications
• Proven track record of delivering measurable business impact through technical solutions
• Experience with agile development methodologies
• Working knowledge of SQL and data analysis concepts
• Outstanding communication and stakeholder management skills
• Experience in payments or financial services is a plus
• Bachelor's or Master's degree in Computer Science, Business, Engineering, or related field

Key Competencies:
• Strategic thinking and execution focus
• Strong analytical and quantitative decision-making skills
• Stakeholder management expertise
• Technical acumen with business perspective
• Agile and adaptable mindset
• Passion for AI innovation and value creation

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $143,000 - $228,000 USD