Systems Analyst II

DURHAM - Charles W. Durham and Margre Henningson Durham Center For Computation and Communication, United States

Full Time Mid-level / Intermediate USD 79K - 147K *

Iowa State University

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Posted 4 hours ago

Position Title:

Systems Analyst II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:

Experience troubleshooting software and hardware issues
Proficiency programming in one or more languages (e.g., Python, Perl, R, C/C++, etc.)
Experience with GPUs, machine learning
Experience with Open OnDemand
Experience creating technical documentation
Experience installing research software in Linux, creating containers
Experience in HPC and/or research computing

Job Description:

Summary

The System Analyst High Performance Computing (HPC) works in a team dedicated to support, strengthen, and expand the High-Performance Computing (HPC) and Research Computing needs of Iowa State to make the ISU community an exceptional place to work, teach, research, and learn.

The HPC team, consisting of 10 full-time professionals, supports Iowa State University clusters and researchers from multiple disciplines, and in addition manages a US Department of Agriculture HPC facility under a research agreement. Being part of the team offers excellent opportunities for professional development through cross-training and provides the flexibility to take time off without the need to remain available 24/7. The employee in this position is subject to a USDA background check.

Ability to learn quickly and be a team player are critical for this position. The successful candidate will be mostly responsible for user support, assisting users with installing software packages, setting up job scripts and workflows, troubleshooting job failures, compilation issues, and job performance concerns, seeking help from other team members when necessary. Other duties include contributing to user documentation, organizing HPC-related workshops, and helping with software updates.

This is a 3-year term position with the possibility of renewal.

Hybrid work arrangements are allowed for this position.

Example of Duties

Assisting users with setting up job scripts and workflows.
Troubleshooting job failures and addressing job performance concerns.
Helping users installing research software (e.g., Python and R packages, creating containers, compiling code) in user space.
Resolving most customer problems and issues and responding to requests without escalation.
Documenting customer issues and recording actions using ticketing system.
Supporting university training and outreach activities, organizing and teaching HPC-related workshops.
Contributing to user documentation and self-help resources, ensuring the latest processes and standard methodologies are clearly communicated.
Providing training and/or direction to lower-level staff.

Leveling Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Appointment Type:

Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:

February 3, 2028

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.