Supervisor - Customer Integration & Data Management

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

• Responsible for associate hiring, training and performance management.

• Responsible for and manages the process for customer license validation to ensure regulatory compliance for licensing which includes the Federal DEA, State Board of Pharmacy, State Controlled Substance and State Medical Device.

• Oversees the creation of the customer accounts Responsible for verification, loading and/or updating and the expiration of customer licensing records in ABDC systems.

• Uses a variety of methods such as paper copies, websites, and electronic records to validate and verify customer licensing information.

• Responsible for ensuring customer setup compliance with the CSRA due Diligence Process and documenting all processes.

• Support to D.C. Compliance and the DC operating level.

• Works closely with the Compliance Manager or the Regulatory Compliance Manager.

• Manages the loading and/or updating, validation, and the expiration of licensing records for ABDC systems and Distribution Center locations.

• Manages and maintains the license master files based on CSRA and SOX compliance guidelines.

• Implements and manages the audit processes as needed for customer profile information.

• Generates and analyzes reports for all key customer fields such as license expiration, legal regulations, license type, business types, and license material classification.

• Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.

• Responsible for following approval process for business-critical fields supporting customer licensing.

• Responsible for documenting setups, changes and approvals to ensure compliance with established processes.

• Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSRA, and corporate departments.

• Has complete ownership of the customer master file and all components such as Licensing, Contracts/PVAs, routing, program compliance, pricing, substitution setups.

Experience and educational requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a bachelor’s degree or equivalent work experience.

• A minimum of 3 years related and progressively responsible experience in customer service, customer maintenance, or administrative position.

• SAP experience required.

Minimum skills, knowledge and ability requirements

• Experience with SAP Customer Master Data.

• Demonstrated history of operating in a professional manner with customers or other associates.

• Excellent analytical skills relative to data analysis and data auditing.

• Excellent organizational skills.

• Ability to communicate effectively in English, both orally and in writing.

• Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up.

• Excellent interpersonal skills.

• Working knowledge of computers necessary to operate effectively with company systems and programs; proficient in Microsoft Office (specifically Excel and Word).

• Good understanding of local, regional and national contracts; must know DEA and state licensing details.

• Familiarity with systems such as SAP, Star MF, and Data Warehouse.

• Familiarity with customer maintenance related areas such contracts, credit, rebates, and accounts receivable.

• Demonstrated ability to work independently.

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€3 031,27 - €4 330,36

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB