Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Essential Functions

We seek a New College Grad to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will: 

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Debit applications, products, and services – including debit, prepaid and risk lines of business. 

• Perform ongoing/Proactive analysis of various debit authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.  

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments. 

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.  

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.  

• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.  

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among DPS PRE and DPS Global Operations peers.  

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.    

• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all DPS products.  

• Participate in on-call roster to support business including off-hours.   

• Self-motivated, and have excellent interpersonal and communication skills. 

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications
2 or more years of work experience

Working knowledge of one or more programming languages such as Python, Java, .NET, C#, PowerShell, Bash scripting.

Working knowledge of Database Management Systems such as MSSQL and MongoDB.

Strong understanding of networking concepts, protocols, and architecture.

Strong understanding of Operating Systems, Data Structures and Algorithms, Cloud computing.

Basic understanding of AI frameworks and libraries.

Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technical platform and application support groups.

Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 79,900.00 to 113,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.