Sales Data Analytics Senior Analyst

Position Summary:

The primary function will be to organize & analyze data sets and to use reports & visualizations to identify opportunities for the business to improve effectiveness and efficiency. This will lead to better business decision-making by Account Managers, Regional Managers and senior management.

Job Responsibilities:

• Lead new projects on reports development and data analysis, as well as existing projects for support and maintenance as appropriate.
• Forecasting analysis: Support the development of better tools & techniques for making more predictable sales forecasting possible.
• Data Analysis: Provides support by investigating, reviewing, and analyzing data from multiple sources and understands the source structures and business relevance of the data with assigned business areas.
• Develop a detailed understanding of the data structure and data flows within Vertiv, the opportunities to use the data and the limitations of what it can do.
• Build in-depth understanding of the key Vertiv resources and decision makers of various business functions and disciplines.
• Maintain functional understanding of Vertiv’s technologies, solutions, and capabilities.
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication, and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately.
• Participates in conferences calls, meetings, and discussions with customers.
• Coordinates with other teams/support to complete the request of customers.
• Monitors team service level and assists in workload distribution
• Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• Assists colleagues in answering general inquiries from customers

Job Qualifications:

• Bachelor of Science degree in Computer Science, Data Science or related majors.
• Proficiency in Power BI and SQL.
• Strong understanding of database management and data manipulation techniques.
• Good to have knowledge of served markets and competitor landscape.
• Ability to solve complex business problems using data-driven approaches.
• Experience with Python/R is a plus
• Strong analytical and reasoning skills that result in clear technical execution.
• Skilled at translating requirements into clean, efficient, and quality code.
• Willingness to learn, adapt, and stay updated on industry trends.
• Ability to multitask, establish priorities and meet tight deadlines.
• Strong communication and collaboration skills.
• Process-oriented thinker who believes the right process will bring the right results.
• Intellectual curiosity about determining root causes to solve complex problems.
• Excellent attention to detail. Attentive to detail and accuracy, performs quality work, continuously looks for improvements, owns/acts on problems, and seeks opportunities to increase effectiveness and efficiency.
   

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development