CPE Network Data Analytics Engineer

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least January 3, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

At GFiber, you will be providing users with the fastest and smoothest wireless services possible while constantly trying to push the boundaries and limits. GFiber works to go the very last mile, providing fiber-optic Internet connections directly to users' homes. You'll be building one of the fastest and smoothest whole home wireless networks in America so that users can experience the future of wireless broadband because we know that your wireless in-home connection can never be too fast enough.

Role Description

As a Data Analytics Engineer, this role at GFiber is not just consuming telemetry from the Wireless product, but keeps evaluating and analyzing new telemetry for wireless products (CPE or Customer Premise Equipment) and associated features. You will be responsible for designing new telemetry test cases to evaluate the latest new Wi-Fi products and the new Wi-Fi features. You will also be the technical point of contact for all vendors for any new Wi-Fi product telemetry development. As a skilled Data Analytics Engineer, you are highly motivated, with an engineering background, some networking knowledge is preferred, also with hands-on experience with SQL, Python, sklearn, pandas, numpy and other related data analysis libraries.

You'll have a huge impact on the daily quality of GFiber's growing suite of products and services. You will use your knowledge of data science to promote proper engineering practice, new product metrics and other advanced concepts across products.

In this role, you'll:

• Be responsible for maintaining the CPE team dashboards and providing on demand analytics to the engineering and cross functional teams.
• Be responsible for functional enhancements to the existing dashboards e.g. creating new data pipelines, dashboards, and reporting to communicate insights and trends to stakeholders.
• Partner with the product team to provide monthly readouts on CPE production analytics.
• Partner with the field teams to analyze CPE contact and support rates in the field and work. with the engineering teams to provide technical solutions such as WiFi telemetry.
• Utilize your experience with data analysis principles, cleaning data, imputation, normalization, preparing data for analysis, and outlier detection.
• Use analytical concepts and statistical techniques such as: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.

At a minimum we'd like you to have:

• Bachelor's Degree in Mathematics, Computer Science, Business Analytics, or equivalent practical experience. 
• 5 years of data analytics experience, performing complex data analysis, manipulations, and visualization.
• Experience with either Python or SQL including experience performing complex database queries and using Python statistical and data libraries such as: sklearn, scikit, pandas, or numpy.
• Experience with a range of data visualization tools, including: Looker, Tableau or Power BI.

It's preferred if you have:

• Masters degree in Mathematics, Computer Science, or Business Analytics.
• 2 years of experience with Wireless Networking Data.
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
• Problem solving, quantitative and analytical abilities.

The US base salary range for this full-time position is between $173,000 - $190,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.