Pharmacy Workflow Data Analytics - Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Health is on a mission to transform healthcare.  With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of stores.  At the heart of this strategy lies the privileged relationships between our colleagues, Field Leaders, and our customers.  As we seek to simplify a complex healthcare system for the patients we serve while differentiating our service model from other retail employers, innovating pharmacy workflow is critical to business success. The Pharmacy Workflow analytics team is a dynamic team within Retail Store Operations aimed to support the business by working cross-functionally to analyze the outputs of our current workflow reporting tools, create insights and reporting to highlight opportunity/risk, and create awareness with senior leaders to influence action and improve outcomes.

The Workflow Analytics and Strategy team supports the 9000+ CVS Retail Pharmacy locations and its ~100K Pharmacists, Technicians, Field leaders. It strives to maintain industry-leading prescription fulfillment processes and tools in our CVS Pharmacies across the country, while bringing reliable and impactful performance reporting resources in service of driving unparalleled service for our patients. This position requires you to work on complex analytics that will inform critical decisions affecting the retail pharmacy business and work with cross-functional teams across the enterprise to share findings, KPI’s, business results, etc.—and translate them into actionable areas of opportunity. This role will require management of multiple analyses and reporting suites and be accountable for delivering quality results—as well as to be able to present these results with urgency to senior leadership in the organization. This is a great opportunity for a healthcare-focused manager to make a big impact in pharmacies across the country an individual contributor capacity.

Responsibilities:

Workflow Analytics and Opportunity Identification (40%)

• Develop new, maintain, & fine tune predictive algorithms/evaluate predictive ability to address complex business use cases and leverage python solution development for query & automation

• Evaluate all existing data inputs and qualitative information to design thoughtful and comprehensive queries aimed at understanding current performance and driving continuous improvement

• Commit to learning agenda aimed at developing a deep understanding of the business by spending dedicated time in stores, listening/responding to frontline colleague feedback, proactively meeting with business partners, and maintaining a growth-mindset to identify new areas of opportunity

Data Translation and Business Case Development (20%)

• Understand Business question / use case and translate it to data needs. Extract relevant data to support the analysis

• Distill complex analytics into actionable insights that can be consumed and understood by multiple audiences with varying degrees of background/context

• Build thoughtful business cases/recommendations which help influence stakeholders and leaders to action

Creation/Maintenance of Data Visualization Tools (20%)

• Building and maintainenance of dashboards that are used by Retail Pharmacy field leaders and internal stakeholders

• Identify new views based on stakeholder feedback while refining existing views that align to current business/workflow priorities

• Assess various data visualization tools/platforms to channel-optimize and ensure on-demand intelligence tools are accessible, intuitive, and relevant

Support/Lead Ad-Hoc Analytics Requests (20%)

• Engage cross functional teams to help support new business cases, drive results, solve issues, and align on analytical findings

• Accept new data inquiries and ask the right questions en route to understanding what is needed and how to best answer the business challenge

Required Qualifications:

• Basic understanding of retail business operations, including Pharmacy

• Experience in synthesizing data analytics to create meaningful business insights

• 5+ years experience building strategies

• 5+ years of full-time work experience in a retail and/or corporate environment

• 5+ years experience influencing without authority

• Demonstrated growth mindset and willingness to learn and accept feedback

• Proven track record of high performance

• 3+ years experience using SQL or similar methods to access, extract, manipulate and summarize data in Teradata, Snowflake

• 2+ years extensive hands-on experience using Python Data Frames, Pandas, Numpy, Scikit

• 3+ years of experience in data analysis constructing analytical solutions to business problems

• 2+ experience communicating complex technical subjects to non-technical audiences via both written and oral communication.

• 1+ experience building Power BI or Tableau dashboards to reflect business analytic needs

• Expertise leveraging MS Office Suite, including advanced Excel and Powerpoint capabilities

• Regular and reliable attendance during normal working hours, as established by the leader

• Any additional tasks as directed by supervisor or manager

Skill In:

• Self-directed requiring little direction

• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience

• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

• Strong communication skills in both formal and informal writing and speech

• Demonstrating strong attention to detail and follow through with commitments

Ability To:

• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction

• Communicate clearly to small and large groups internally and externally to lead complex projects to completion

• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results

• Plan and execute short- and long-term goals

Preferred Qualifications:

• 5+ years experience using SQL or similar methods to access, extract, manipulate and summarize data in Teradata, Snowflake

• 4+ years extensive hands-on experience using Python Data Frames, Pandas, Numpy, Scikit

• 4+ years of experience in data analysis constructing analytical solutions to business problems

• 4+ experience communicating complex technical subjects to non-technical audiences via both written and oral communication.

• 3+ experience building Power BI or Tableau dashboards to reflect business analytic needs

• Experience directly leading others and building a high-performing team a plus

• Masters degree

Education:

Bachelor's or equivalent experience

Pay Range

The typical pay range for this role is:

$60,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.