Operational Support Engineer

  About Man Group 

Man Group is one of the world’s largest active investment management firms, focused on delivering attractive performance and client portfolio solutions, and deploying the latest technology across our business to help ensure we stay at the forefront of our evolving industry. Across our investment managers, we provide long-only, alternative, and private markets products. 

Our clients, and the millions of pensioners and savers that they represent, are at the very centre of everything we do. Our mission is to deliver value-added investment outcomes to these clients. 

We underpin this focus with our commitment to operating a socially aware and responsible business. 

About the Role 

Man Group develops and operates trading systems that make trillions of dollars of trades every year. To help support these systems, we have an open role in Sofia. This role will be part of a team that provides support for internal and 3rd party applications across the Man estate. Monitoring production systems and working closely with business users and engineers to facilitate quick resolution to critical issues. In addition to supporting systems, you will also be responsible for the deployment of changes to the estate.

This role will suit someone who is looking for a skilled, responsible position, where they will interact with many systems and support many users, gatekeeping our production areas from researchers, developers, and other users.

Technology and Business Skills 

Essential :

• Communication skills are critical; your colleagues will range from senior business managers to junior developers and operators; you must be comfortable liaising at any level, and your duties will involve out-of-hours contact with support staff. 

• An eye for detail and a dedication to the responsibilities of the role 

• Strong working knowledge of the Linux operating system 

• Great familiarity with Slack and ServiceNow 

• Knowledge of Git and Python 

• 3-5 years of previous Operations Support experience 

• Willingness to learn and master new skills and technologies 

• Ability to work flexible hours and on shifts, including late evening (US) shifts. 

Advantageous :

A wide breath of knowledge in automation and monitoring systems experience, with a strong desire to acquire new skills and knowledge.  

Technology and Business Skills 

Essential 

• Communication skills are critical; your colleagues will range from senior business managers to junior developers and operators; you must be comfortable liaising at any level, and your duties will involve out-of-hours contact with support staff. 

• An eye for detail and a dedication to the responsibilities of the role 

• Strong working knowledge of the Linux operating system 

• Great familiarity with Slack and ServiceNow 

• Knowledge of git and python 

• 3-5 years of previous Operations Support experience 

• Willingness to learn and master new skills and technologies 

• Ability to work flexible hours and on shifts, including late evening (US) shifts. 

Advantageous 

A wide breath of knowledge in automation and monitoring systems experience, with a strong desire to acquire new skills and knowledge.  

Benefits:

• Central location in the business district (overlooking the St. Alexander Nevsky Cathedral) with easy access to transport and amenities.

• Hybrid working model

• Competitive compensation package

• 25 days holiday allowance

• Premium Health insurance

• Employee Assistance program

• Referral Bonus

• Additional days off for long service and volunteering

• Multisport card

• Opportunities for professional development including internal tech talks

• Conference attendance, and engagement with the open-source community.

Working Here 

Man Technology is a 500+ business unit, we foster a culture that is collaborative, transparent, and open. With a blame-free ethos. 

Working in Man Technology provides a unique opportunity to be part of a leading-edge team that is shaping the future of technology within the organisation. 

We offer a dynamic and innovative work environment where employees are empowered to drive technological advancements and make a significant impact. 

We are actively engaged with the broader technology community: 

• We host and sponsor London’s PyData meetups (https://bit.ly/2WlH8OE), Machine Learning Meetups and DEV.BG community events. 

• We open-source some of our technology. See github.com/man-group. 

• We regularly talk at leading industry conferences  

At Man Technology we operate a successful hybrid working model, with members of the team attending the office for three days or more per week depending on the role as set by the business area. We support reasonable flexible working arrangements, including part-time and job sharing. Please discuss the working pattern of your role with the hiring manager. 

Join our team and contribute to shaping the future of technology at Man Group.  

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. 

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.