Program Manager - GenAI, Seller Growth & Development

Program Manager - Generative AI on the Seller Growth and Development team sits at the intersection of artificial intelligence, e-commerce, and business growth strategy, offering a unique opportunity to shape the future of seller's business on Amazon.

In this role you will be at the forefront of our efforts to revolutionize how sellers interact with their business data and receive growth insights. Your work will directly impact millions of sellers worldwide, helping them make data-driven decisions, identify growth opportunities, and optimize their operations through GenAI-powered experiences.

Key job responsibilities
The right candidate will serve as a crucial bridge between the technical capabilities of AI and the practical needs of Amazon sellers. They will combine their understanding of seller challenges with their enthusiasm for AI to create innovative solutions that enhance the seller experience and drive business growth. This role offers an exciting opportunity to shape the future of AI-powered seller assistance and contribute significantly to the success of millions of businesses on Amazon.

Key Responsibilities:
* Collaborate with domain experts, Account Managers, and Growth Consultants to gather and synthesize relevant knowledge. Analyze and internalize help resources, documentation, and best practices related to Amazon seller performance and growth strategies.

* Develop and refine prompts for LLMs to generate high-quality, domain-specific outputs for various seller-related queries.

* Design, test, and iterate on prompts to improve the accuracy and relevance of AI-generated responses.

* Work closely with Product Managers, Engineers, and Data Scientists to implement and deploy prompts in production environments. Monitor the performance of deployed prompts and gather user feedback for continuous improvement.

* Identify new use cases for Growth GenAI by analyzing unanswered seller questions and engaging with stakeholders.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- Familiarity and prior experience playing with Generative Ai based tools.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.