Senior Data Platform Engineer (f/m/d)*

YOUR MISSION:

As a Senior Data Platform Engineer (f/m/d)*, you will design and develop Parloa’s data platform. The data platform will power Parloa’s data and machine learning products as well as analytics for decision intelligence and needs to be ready for petabyte scale. The infrastructure you build will make an impact to transform the entire customer service industry leveraging data and AI.

IN THIS ROLE YOU WILL:

• Together with your team, take ownership of building and improving the data platform at Parloa, including data ingestion, data lake/house, tooling for building data products, orchestration, data catalog & lineage, streaming infrastructure, serving layer
• Take the lead in systems design for parts of the data platform
• Take ownership executing technical projects end-to-end for parts of the data platform: understanding user requirements, systems design, vendor evaluation, proof of concept, implementation, maintenance and support, continuous improvement
• Work directly with data engineers, ML engineers and analytics engineers to provide internal user support (first responder system) and understand user needs for improving the data platform

Our data stack:

Microsoft Azure, Python, Databricks, Kafka, Kubernetes, Docker, Terraform, Preset, MongoDB, Redis (more technologies to be added as we build our data platform, like e.g. Airflow)

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a data engineer
• Thereof 2+ years of experience in developing data platforms
• Experience with cloud data platforms and Terraform, proficiency in Python
• Track record of building data platforms in accordance with legal requirements with a clear focus on data quality and observability
• Experience in designing systems and leading medium-sized technical projects (3-9 months roadmap)
• Strong spoken and written communication skills in English

NICE TO HAVE:

• Experience with events-driven architecture and related tooling (Kafka etc.) is a plus
• Experience with Azure based data services/products

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of 35+ nationalities with flat hierarchies and a collaborative company culture.
• Attractive compensation package with equity
• Benefits like Deutschlandticket, Urband Sports Club, Wellpass, Nilo Health, JobRad, etc.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Hybird work environment, flexible working hours, 28 vacation days and workation opportunities.
• Regular team events, game nights, and other social activities.
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Live Coding Interview → Technical Interview (Systems Design) → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.