Business Analyst (Chatbot)

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

What you will do:

This role will have responsibility for both analysis and design on relevant projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.

• Develop deep understanding of the chatbot and associated business and customer experiences
• Analyse customer outcomes, broader MI and complex business problems to identify and help quantify pain-points and opportunities for the chatbot. Prepare options, collaborate on solutions and own through to resolution.
• Support detailed design, documentation and build of the chatbot experience
• Support the product owner in the elaboration and refinement of the product backlog 
• Ensure business stakeholders are fully informed and any business-related activities are coordinated alongside squad deliverables. 
• Assist in initiative discovery and formulation of scope, and planning. 
• Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs 
• Support the organisation in mapping current state and future state journeys, processes and value streams to support strategic goals. 
• Identify, analyse and raise risks, issues and dependencies. 
• Conduct detailed change impact assessments as part of end-to-end change delivery. 
• Support the creation of content to support the change delivery to end users.
• Support the wider change community to ensure change is managed successfully across esure. 
• Maintain effective stakeholder relationships for successful implementation of initiatives. 

Qualifications

We'd love you to bring:

• Experience in process analysis and improvement initiatives, certification such as Lean/Six Sigma would be an advantage
• Experience of building and/or optimising chatbot would be an advantage. 
• Detailed analytical abilities, an inquisitive nature and not settling until all questions are answered and understood. 
• Skilled in managing relationships with key stakeholders at the mid-senior level. 
• Ability to document the change ready for handover to Operational areas 
• Experience conducting root cause analysis and taking ownership of solutions.
• Ability to identify and raise risks, issues and dependencies.
• Experience in the application of scrum and scaled agile practices.
• Sound knowledge of human-centred design tools and techniques 
• Ability to present technical information in an understandable way for the business and squads 
• Experience in applying as-is and to-be analysis techniques to identify business problems and opportunities 
• Ability to produce and manage features, epics and stories with acceptance criteria in JIRA, as well as other artefacts e.g., data mapping documentation.
• Experience facilitating workshops and meetings 

Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

• A competitive salary that recognises your skills and potential
• A bonus scheme that celebrates your contribution to esure’s success
• Discounts on our insurance products, for you and your family
• 25 days annual leave, plus 8 flex days to be taken as and when suits you
• Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
• Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
• More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
• A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
• Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.