Engineering Manager - Analytics Products (f/m/d)*

YOUR MISSION

As the Engineering Manager (f/m/d)* for the Analytics team at Parloa, you will drive the development and continuous improvement of our data products, empowering both our customers and internal teams to innovate based on insights. You will take ownership for customer-facing data products such as self-serve analytics tools, analytics APIs, and our data-sharing solution and oversee internal analytics capabilities, including Parloa’s data warehouse and self-serve analytics systems for decision intelligence.

Your team will play a pivotal role in transforming the customer service industry by harnessing the power of data. Beyond technical leadership, you will foster an environment where engineers thrive—supporting their growth, inspiring collaboration, and guiding them to tackle complex challenges that make a meaningful impact.

IN THIS ROLE YOU WILL:

• Hire and lead a team of 5-7 data/analytics engineers, backend engineers and product analysts, sustaining a culture of speed, collaboration and technical excellence 
• Build and continuously improve Parloa’s customer interfaces to work with data (self-serve analytics product, data sharing solution, analytics and conversation history APIs)
• Collaborate with Product Management to provide a strong vision and strategy for Parloa’s data products
• Empower your team to own data products end-to-end (ingestion, transformation, lineage, visualization) and to optimize the underlying data models and data pipelines for usability, scalability and cost efficiency
• Collaborate with other engineering teams to support them in maintaining a high standard of data quality and usability
• Together with product and business stakeholders, seize opportunities to leverage data for internal usage and decision intelligence
• Develop your reports via effective feedback and provide them with growth opportunities

Our Tech stack (Data): Python, SQL, Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), PostHog, Databricks, DeltaLiveTables, Preset

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a data engineer/backend engineer/analytics engineer, and/or as a technical lead
• 3+ years of experience as a people manager 
• Experience with building customer-facing products and strong customer orientation
• Track record of designing and implementing highly scalable data solutions in accordance with legal requirements with focus on data quality and observability
• Experience with the cloud data platforms
• Experience in leading large and complex technical projects (1 year+ roadmap)
• Strong interpersonal skills and excellent spoken and written communication skills in English

NICE TO HAVE:

• Experience with GenAI is a plus

WHAT'S IN IT FOR YOU?

• Be part of a highly-driven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
• Become part of one of the fastest growing B2B SaaS-AI companies disrupting the markets and globally shaping the future of customer interactions
• Close collaboration with US and Global Leadership
• Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
• Attractive compensation package with equity
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Class Pass membership
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.