Lead Business Analyst - Data Strategy and Systems

Location: Bengaluru, Karnataka, India,None,None

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $265 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 

• • • Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

    • The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

    • Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

    • Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 

    • Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We are looking for a stellar Business Analyst to join our fast-growing Digital Adoption Consulting team and help us leverage data to drive innovation and business growth.

In this role, you will:

• Interview decision-makers among Whatfix’s new as well as existing customers to understand their business requirements closely.

• Analyse Ops data and derive insights to be presented to internal stakeholders and Leadership.

• Work with internal stakeholders to identify problems and recommend solutions.

• Work with CSMs to deliver quality outcomes to their customers.

• Work with project sponsors to establish trackable business objectives, success criteria and ways to monitor key performance metrics.

• Deeply understand customer business processes and schedule meetings with multiple stakeholders when necessary.

• Make sure that product implementation and configuration activities are aligned to customer’s long term and short term business objectives.

• Coordinate with multiple teams to deliver successful outcomes within defined timelines

• Provide feedback to Whatfix internal teams based on customer interactions.

• Validate the solution delivered by Whatfix teams and act as a proxy for customers in internal meetings.

• Mentor / Manage team of business analysts and would be responsible for their outcomes. 

What Will You Bring:

• 6+ years’ experience working with US customers in Business Analysis or in Business Consulting.

• Experience in B2B SaaS is required.

• Experience with basic analytics tools including Google Analytics (or equivalent), Tableau / Metabase / Looker (or equivalent).

• Experience working with customers to discover objectives and metrics.

• Experience with SQL will be preferred, but not required.

• Excellent written and verbal communication skills.

• Great analytical, critical thinking and problem-solving abilities.

• Superior presentation and negotiation skills.

• Proven management and organizational skills.

• In-depth understanding of organizational data flow and its use in management decision-making.

• Ability to navigate the complexities of multiple internal and external stakeholders.

• Strategic thinker combined with planned execution.

• Excellent problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines. 

Perks & Benefits (India) 

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet 

• Doorstep cab drop facility 

• Education sponsorship 

• Internal job transfer & global mobility programs 

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.