Principal Product Manager - Conversational AI & Experience

About the team

Eager to reinvent the way people find their next home? The Zillow Customer Artificial Intelligence (AI) & Experience team owns the development of novel models and experiences that strive to reimagine what it looks like to find and secure a home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich content and insights. We work alongside designers, engineers, scientists, and marketers to make this happen!

We build upon a foundation of quantitative and qualitative understanding of our customers to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with talented applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.

About the role

Are you passionate about using AI to reinvent and radically simplify home shopping? We are seeking a Principal Product Manager to lead the development of conversational AI experiences tailored for millions of buyers and renters. You will bring deep technical expertise of emerging and state of the art technologies, including Large Language Models (LLMs), Agentic frameworks, and Multimodal interactions, plus demonstrated experience in bringing compelling, scaled conversational AI experiences to life. You’ll apply a strong strategic product sense and a passion for solving complex, ambiguous problems with a customer-first approach.

Key responsibilities include:

• Apply emerging and state of the art technologies, including Large Language Models (LLMs), agentic frameworks, natural user interactions (i.e., voice), in designing and building multimodal, conversational experiences that enable personalized, guided home shopping.

• Develop product strategy and maintain a robust roadmap for conversational AI and customer-facing AI assistant initiatives, spanning customer experience, underlying science needs, and scalable infrastructure.

• Stay informed of the technology and industry landscape, collaborating closely with applied scientists to establish metric benchmarks, conduct rigorous AB testing, and leverage data-driven insights to iterate and drive continuous experience improvement.

• Collaborate extensively with internal teams including applied scientists, multimodal understanding and generation experts, machine learning engineers, design technologists, and researchers to translate requirements into actionable plans and deliverables.

• Employ design and user research methodologies specific to generative and conversational AI to deliver engaging, high-impact experiences that customers love to use.

• Lead integration of multimodal capabilities (text, voice, image understanding) to create seamless, intuitive experiences.

• Develop strategies for AI memory and context management to enable more personalized, continuous conversations across the customer journey.

• Implement and uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

This is a high-priority problem space, and the team needs an innovative, deeply technical, and self-starter Principal Product Manager who has experience with building conversational AI solutions at scale.

• 8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers), with at least 3+ years focused on conversational AI or related fields (e.g. CoPilot development, AI assistants, etc).

• Experience in applying the latest generative AI technologies, such as Large Language Models (LLMs) and state-of-the-art agentic frameworks.

• Demonstrated success bringing generative and conversational AI experiences to life, partnering closely with senior scientists, engineering teams, designers and researchers along the way. 

• Familiarity with design and user research methodologies specific to conversational AI, enabling user-centered product development.

• Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing.

• Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.

• Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.

• Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.