Key Customer Commercial Process, Data and Information Manager

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL

Senior Information System Compliance Manager, North America

As Senior Manager, Information System Compliance, North America, you will have primary responsibility for managing the North American Information System Security (“ISS”) program, and managing implementation of specific projects in connection with requirements imposed under applicable federal and state (or provincial for Canada) statutes and regulations, contracts with federal, state/provincial and local governmental agencies, and contracts with commercial customers including managed care plans and third party referral networks that purchase hearing instruments on behalf of their beneficiaries.

In addition, in coordination with Sonova’s North America Data Privacy and Legal teams, you will (i) serve as the Information Security Business Champion for the Hearing Instruments business unit and (ii) monitor and stay abreast of evolving compliance standards and work with applicable group companies’ operations teams and other stakeholders to implement appropriate prospective changes to address evolving requirements. In connection with this oversight, you will oversee compliance on North American websites with applicable data privacy and security requirements,

In support of the foregoing responsibilities, you will also serve as the Sonova USA expert in writing, submitting and managing the pipeline for change requests relating to ISS and website compliance requirements, particularly relating to enterprise platforms such as SAP. In this role, you will compile and consolidate input from North American stakeholders to create a funnel of prioritized objectives and work with Global IT and relevant Process Owners to ensure the details and implications of North American ISS requests are understood and appropriately prioritized.

Responsibilities:

• Assess and understand current information security architecture and processes
• Collaborate with channel leads, functional colleagues and customers to understand current and future requirements by governmental and private customers with respect to how data relating to these customers, and their end user patients, is processed and stored within Sonova’s information system and platforms
• Translate external regulatory and contractual requirements into a set of internal system requirements, including any appropriate change requests applicable to SAP and/or other Sonova applications and platforms

• Facilitate activities of, and align appropriate resources from, a cross-functional Sonova team (IT, local business operations, Data Privacy, Legal and others) and external consultants to produce deliverables on time and within budget
• Coordinate work with outside consultants, including crafting project scope, statements of work and developing cost layouts
• Develop and maintain a pipeline of change requests for SAP and other Sonova systems that are necessary to address regulatory and operational requirements applicable to ISS and website compliance
• Manage change requests to ensure that Global Process Owners understand the importance and implications of the change requests and appropriately prioritize them
• Provide Sonova North American group company leadership with regular program and project updates
• Implement and provide support for necessary SOPs/Work Orders to reflect the changes made to internal systems; coordinate and facilitate re-training of staff as applicable.

 More about you:

• Bachelor’s Degree (Nice to Have – Master’s Degree
• Minimum of 7+ years experience working in regulated industry
• Working knowledge of information security concepts and industry standards
• Translating business requirements into technical requirements
• Project management
• Ability to understand information security requirements
• Excellent analytical and problem-solving skills, able to work in a dynamic, fast-paced environment
• Excellent verbal and written communication, presentation and team working skills
• Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
• Ability to adhere to all organizational policies and procedures
• Proficient with MS Office (Outlook, Word, Excel, Powerpoint)
• Dynamic person, willing to shape and change processes, distinctively analytical, assertive, independent and target-oriented, expresses empathy, expertise and determination
• Communicate convincingly to all levels of staff and management
   

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact  

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $144,000.00 – 150,000.00  . This role is also commission eligible/bonus eligible. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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