Lead Product Designer - B2B Digital Commerce AI-based SaaS app

You are intelligent, skilled, and approachable. A genuine tech professional with a passion for business; an enthusiast who seamlessly tackles tough challenges using the most powerful tools. You're the one who can listen to a client’s technical concerns, and then relay back solutions directly, concisely, and precisely; steering discussions directly to efficient results. You make the complex simple.

As part of the Expedite Commerce team, every day is an opportunity to evolve, advance your career, and unlock your potential while working as part of a close-knit global team of technologists. If you thrive on creating high-performance solutions, we invite you to join us on this dynamic journey.

The Role

You will play a pivotal role in shaping and creating future-ready product designs. You will be responsible for creating engaging and intuitive user experiences across our digital platforms. You will be responsible for designing and refining user journeys that achieve defined business outcomes, using a combination of innovative design thinking and user-centered methodologies. This role demands a strong business acumen to actively participate in discussions that translate complex business needs into seamless user experiences.

What you will do:

• Champion user experience and design innovation across the organization and our customers for our Digital Commerce, Storefronts, Customer and Partner Portals, Digital Sales Rooms (DSR), Digital Guided Selling (DGS) applications.
• Solution product business Journeys and admin experiences by designing intuitive, scalable, and engaging user interfaces.
• Drive design-related discussions, ensuring the best user experience and compliance to standards
• Conduct and take part in customer workshops to understand outcome and build User Journeys supported by the product 
• Define user personas, map customer journeys, identify goals, pain points, and achieve business outcomes utilizing AI-based design.
• Collaborate closely with product managers & Application Developers to understand and integrate user journeys into product designs.
• Create defined user stories and journeys in alignment with business objectives.
• Design high-fidelity and interactive user journey mock-up and record the journey in a video for developer use. 
• Skill up on Salesforce and understand when to use Expedite designed UI versus using Salesforce out-of-the box UI to balance the best experience versus development effort.
• Design experiences that use AI technologies to enhance user personalization and predictive design capabilities.
• Design experiences that allow UX teams or customers to design and visual UI via prompts. 
• Use AI tools to expedite design processes and innovate on existing UX designs.
• Create quality product User Guides and Admin Guides in a clear and understandable format. 
• Confirm that your designs have been implemented correctly by verifying the functionality and styling in each sprint.
• Stay up to date with industry best practices and integrate these into design workflows.

Requirements

• Experience in designing SaaS-based eCommerce, storefronts, partner portals, customer portals, digital engagement, digital sales room oriented applications.
• Experience in designing B2B applications ideally in SaaS, IoT, or Manufacturing segments.
• Strong comprehension, problem-solving, and communication abilities; with a proven track record of effectively leading user design processes. 
• Strong understanding & experience working directly with customers to define and drive design processes.
• The ability to effectively communicate with both technical and non-technical stakeholders; comprehending and conveying clear goals, Journeys, and solutions.
• Demonstrable capabilities as a Leading/Principal UX Designer on SaaS platforms utilizing AI for higher efficiency & productivity.
• Good understanding of logical data models, high-level technical concepts and ability to use them in the design process. 
• Familiarity with Salesforce platform or other CRM software will be a plus.
• Familiarity eCommerce Platforms like Shopify B2B, Commerce Cloud, Adobe Commerce or other eCommerce software will be a plus.
• Foundational understanding and interest in AI-driven design tools and methodologies.
• Skilled in researching market trends and UX guidelines to develop unique and valuable user experiences.

• Proficient in tools such as Adobe XD, Sketch, Figma, UXpin, and AI-enhanced tools.
• Familiarity with user testing and feedback integration into design processes.
• Understanding of design systems, with the ability to follow them, maintain, and grow.

Benefits

• Health Insurance, PTO, and Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training programs

Work Timings - 2:00 pm -11:00 pm IST

About Expedite Commerce

At Expedite Commerce, we believe that people achieve their best when technology enables them to build relationships and explore new ideas. So we build systems that free you up to focus on your customers and drive innovations. We have a great commerce platform that changes the way you do business!

See more about us at www.expeditecommerce.com. You can also read about us on https://www.g2.com/products/expedite-commerce/reviews, and on Salesforce Appexchange/ExpediteCommerce