Employee Benefits Consultant – AI Knowledge Manager

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

WayFinding is Transcarent’s next-generation AI powered navigation product for everyday health and care conditions – it is the first AI product of its kind, and this role will be a core member of the WayFinding team. The Benefits Consultant AI Knowledge Manager will work across product, engineering, implementation, and client success teams to create, manage, and maintain benefits content knowledge bases used by internal teams and our AI tools. This role is a great fit for innovation-minded individuals who have expertise in employer benefits and wish to work with product teams at a fast-growing startup building a next-gen AI benefits navigation product.  

What you will do  

Knowledge Base Implementation and Management –80% of time 

• Collaborate with client success, sales, solution managers, and client implementation teams to ensure the successful implementation of the WayFinding product for new customers. Work with Transcarent clients and clients’ benefit consultants to understand their employee benefits design and translate it into structured content for internal knowledge bases
• Manage client testing and QA of AI knowledge during implementation cycles
• Create, update, and continually maintain knowledge bases scoped to Transcarent clients’ benefit ecosystems and Transcarent products
• Manage content change requests and support time sensitive knowledge base updates
• Continually test and improve knowledge base content for AI system compatibility and performance optimization 

Support Development of AI Knowledge Management Tools and Operations – 20% of time 

• You will work directly with product managers, engineers, and designers as a key member and SME to develop tooling to improve the AI knowledge management process. 
• You will work directly with Machine Learning Engineers as a SME to establish automated QA systems for AI knowledge bases  
• You will help establish and continually improve AI knowledge management processes and standard operation procedures 

Preferred Qualifications 

• Bachelor’s degree or equivalent professional experience
• 4-6 years of experience working on global or regional employee benefits programs and related consulting services to large employers, or equivalent experience in employer total rewards teams.  
• Client-facing experience in benefits consulting is strongly preferred. 
• Experience in benefits design and management, such as experience designing and evaluating benefits packages, interpreting and communicating complex benefits plan designs and programs. The ability to read and interpret a benefit plan SPD is required.
• Content management experience within tech or healthcare industries with experience in content architecture (creation, storage, retrieval and delivery systems), managing complex knowledge bases, databases or digital assets)
• A strong interest in AI and Machine learning technologies, Large Language Models, and a willingness to learn about how they work and how to improve them 

Nice to have 

• Previous experience collaborating with product, design, and engineering teams from roadmap to delivery 
• Experience with digital asset management tools - Contentful, Figma
• Experience with basic data analysis methods and tools - Excel, Tableau, Mixpanel, PowerBI, Python
• Experience in using LLM products to improve operational workflows - GPT, Claude, Gemini 

Additional skills you’ll learn in this role 

• You’ll gain fundamental knowledge of Large Language Models (LLMs) based products, including Retrieval Augmented Generation systems
• You’ll learn fundamental QA, testing, and validation methods used for Artificial Intelligence products
• You’ll gain proficiency in tools and methods to manage and diagnose issues in LLM products 

As a remote position, the salary range for this role is:$120,000—$135,000 USD

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.