Senior Manager, Visa Risk and Analytics

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

Join our team as the Senior Manager of Visa Risk & Analytics and be at the forefront of driving profitability and growth in our credit card business. In this pivotal role, you'll harness the power of data to shape portfolio management, mitigate risks, enhance member experiences, and steer our overall product strategy. You'll define and implement data-driven strategies for our credit card products and services, leveraging insights to refine offerings, optimize risk management, boost acquisition and retention, and propel business growth. If you're passionate about using data to make impactful decisions and thrive in a dynamic environment, this is the perfect opportunity for you!

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

A typical day would involve:

Data Strategy & Insights:

• Develop and deploy analytical models and techniques within the organization, including segmentation techniques to derive actionable insights.
• Develop and validate advanced data mining tools, algorithms, and other capabilities to solve business problems.
• Design and implement data quality routines, making progress towards stablishing a monitoring engine that measures key quality rules and data standards, and triggers proactive performance alarms.
• Work with large volumes of data extract and manipulate large datasets using standard tools such as Hadoop Ecosystem, SQL, PySpark, Python, ML tools, to provide data-driven recommendations to improve product offerings, pricing, and features.
• Continuously develop and present innovative ideas in order to improve current strategies
• Stay up-to-date with the latest analytics tools, technologies, and industry trends to improve data analytics capabilities.
• Lead efforts in adopting advanced analytics, artificial intelligence, machine learning, and other technologies to improve business outcomes.

Risk Management & Credit Scoring:

• Oversee risk analytics for credit card portfolio, including credit risk assessment, line management, authorization strategies, mitigating charge-offs and delinquencies.
• Collaborate with risk and underwriting teams to ensure proper credit risk models are in place for credit card approvals and limits.
• Monitor portfolio health against industry standards and manage strategies to optimize opportunities and minimize losses, defaults, and fraud.

Product Performance & Optimization:

• Analyze key performance indicators (KPIs) such as approval rates, retention, credit utilization, and spending behavior.
• Develop models to optimize product pricing, reward programs, and customer segmentation.
• Track and evaluate marketing campaigns to determine effectiveness in acquiring and retaining customers.

Leadership & Cross-Functional Collaboration:

• Lead and mentor a team of data analysts, ensuring their professional growth and aligning team objectives with organizational goals.
• Collaborate with cross-functional teams, including marketing, risk, operations, and product development, to implement strategies and ensure alignment.
• Communicate complex analytics findings to senior leadership and stakeholders in a clear, actionable format.

Regulatory Compliance & Reporting:

• Ensure all analytics and strategies comply with relevant regulations.
• Manage reporting to senior management, providing insight into portfolio performance, risk trends, and strategic initiatives.

You have:

• Bachelor's degree in Business, Finance, Economics, Data Science, Statistics, or a related field. A Master's degree in the mentioned disciplines is preferred.
• 7+ years of experience in credit card analytics, risk management, or related financial services industry roles.
• At least 3-5 years in a managerial or senior leadership position, with experience leading and mentoring teams.
• Strong understanding of credit card product lifecycle, credit risk, fraud detection, and financial regulations.
• Extensive experience with statistical modeling, segmentation analysis, and data visualization techniques.
• Proficiency in analytics and visualization tools such as SQL, SAS, R, Python, Tableau, or similar.
• Experience working with large, complex datasets and applying advanced data analysis techniques to drive business outcomes.
• Strong communication and presentation skills, with the ability to present complex findings to non-technical stakeholders.

You are:

• A leader – you understand how to motivate and support others in advancing the vision and mission of an organization. You craft plans, influence others in making progress on strategic goals, and cultivate an environment in which all are invited to contribute to success.
• Analytical – you are data-driven in your approach and can skillfully interpret complex data sets to recommend changes and optimizations aligned with business objectives.
• A problem solver – Your ability to diagnose challenges, develop innovative business solutions, and assess risks and opportunities has been instrumental in driving business success.
• A dynamic communicator – With exceptional interpersonal and communication skills, you ensure a clear understanding of expectations, address escalated challenges and issues, and effectively represent your functional area across the organization.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $102,200 to $153,200. The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Posting Deadline: Posted until Filled

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.  
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at  recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.