Spark wave 2 Deployment Tech Consultant

Spark wave 2 Deployment_Tech Consultant

Important Information

Location: Chennai

Experience: 5 years

Job Mode: Full-time

Work Mode: Hybrid 

Job Summary

Successful Deployment of SPARK

SPARK Knowledge - ServiceNow CSM

Responsibilities and Duties

• Functional knowledge of CSM module of ServiceNow.
• Development experience with SOAP, RESTful API, scripting with ServiceNow
• Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Have worked on multiple integrations of ServiceNow-Monitoring Tools
• Agent workspace and Chat configuration
• Past experience with instance upgrade and patching is a plus, but not required
• Hands on experience with ServiceNow CSM, ITSM, and Service Portal

Qualifications and Skills

• 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)
• Some experience in  ServiceNow development, implementation, integration, javascript, UI policies, UI action, work flow, business rule, client script
• Identify system deficiencies and recommends solutions continual service improvements
• Functional understanding of OpenFrame / CTI technology
• Functional understanding of NOW Experience UI Framework
• Functional understanding of JMS integrations
• Functional understanding of internationalization (i18n)
• Certification (added advantage) :- CS

Role-specific Requirements

Hands on experience with ServiceNow CSM, ITSM, and Service Portal

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.