Founding Engineer - B2B SaaS

About Us

AutoCS is solving the biggest problem in B2B customer management. Customer management professionals are being spread too thin. Reductions in force drive an ever-increasing customer-to-customer management ratio. Entire customer segments are relegated to “unmanaged.” This makes it impossible to proactively reach out to each customer and help them have continued success with your brand.

Now, imagine hiring a customer manager that works with unlimited capacity. Proactively reaching out to every customer – not just top accounts – driving retention, reorders, expansion, and advocacy. Where no customer is left unattended, unlocking untapped growth, and they tell you what your strategic priorities should be based on every customer conversation, That’s what we’re building with AutoCS. We’re helping our customers support their smallest accounts with the same high-touch service they give to their most strategic accounts through an AI Customer Manager. 

Role & and Responsibilities

As a Founding Engineer at AutoCS, you will be at the forefront of developing our platform, taking on strategic and hands-on responsibilities that directly impact our ability to improve our customers’ businesses. Your work will shape the user experience and set the foundation for our technology and team culture.

• Lead Feature Development: Design, build, and deploy key features of the AutoCS platform, from initial concept to final implementation.
• Collaborate on Technical Roadmap: Work closely with the CEO to define and execute the technical roadmap, including architectural decisions and technology selection.
• Drive Technical Excellence: Champion best practices in software development, focusing on clean, maintainable, and scalable code.
• Full-Stack Engineering: Utilize your expertise in front-end and back-end technologies to build a seamless and robust platform.
• AI Integration: Apply generative AI technologies, such as LLMs (GPT, LLaMa, Claude), and integrate them with tools like OpenAI, Azure AI, Amazon Bedrock, and Google Vertex.
• Data Science & Design: Leverage data science to inform decisions and ensure an intuitive, user-centred design across all features.
• Agile Environment: Thrive in a fast-paced, agile environment, taking on multiple roles and driving impact in a small, dynamic team.

Tech Stack:

We're selecting the ideal tech stack for our platform, focusing on applying existing generative AI technologies. 

• Generative AI: Experience with LLMs like GPT, LLaMa, and Claude.
• Python & APIs: Proficiency in Python and APIs from OpenAI, Azure AI, Amazon Bedrock, and Google Vertex.
• Full-Stack Development: Balance between rapid prototyping and full-stack deployment.
• AI Solution Development: Proven track record in developing real-world AI solutions.
• Coding & Prompt/Flow Engineering: Skill in integrating AI services and APIs.
• Defensive Design Strategy: Ability to create secure, SOC2-compliant solutions

Requirements

• Proficiency as a full-stack engineer with a strong intuitive design sense, capable of understanding the big picture and fine details.
• Skilled in both front-end and back-end development, building intuitive interfaces and scalable systems.
• Experience thriving in fast-paced, dynamic environments, with a proven ability to tackle complex technical challenges.
• Up-to-date knowledge of AI technologies, with experience integrating the latest advancements into practical, impactful solutions.
• Passion for data science and understanding its potential to transform outcomes.
• Enthusiasm for innovation, coupled with technical expertise and a commitment to contributing to meaningful change.

Benefits

• Make a Real Difference: Contribute to a mission that directly improves our customers' business by giving all their accounts the attention and service they deserve.
• Be a Founding Member: Shape a rapidly growing startup's culture and technical direction with your contributions.
• Collaborate with Talented Peers: Work with a passionate and experienced team of entrepreneurs dedicated to building something unique and transformative.
• Continuous Learning and Growth: Engage in professional development and constant learning opportunities, expanding your skills while tackling challenging, meaningful projects.

To Apply:

If you're a passionate and talented engineer ready to make a difference, we want to hear from you!