Senior Automation Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

 So, what’s the role all about?

As a Senior QA Engineer, you will be instrumental in ensuring the reliability and quality of our AI-driven Contact Center Copilot solution. You will design, execute, and automate test strategies to validate the performance, scalability, and functionality of LLM-based and AI-powered features. Working closely with cross-functional teams, you will contribute to creating a seamless, efficient, and customer-focused product that excels in operational environments. This role requires strong expertise in automation, collaboration, and a deep understanding of AI-driven systems.

How will you make an impact?

• Develop and implement test plans for AI and LLM-based features in the Contact Center Copilot solution.
• Create and maintain automation frameworks for API, performance, and integration testing.
• Validate the accuracy and performance of LLMs, including prompt engineering and fine-tuning results.
• Conduct end-to-end testing for bot functionalities and CRM integrations.
• Collaborate with developers to ensure testability and address defects early in the development cycle.
• Perform regression testing to ensure the stability of new and existing features.
• Execute performance and stress tests to validate system scalability and reliability.
• Test containerized deployments on platforms like Docker and Kubernetes.
• Collaborate with DevOps to integrate QA into CI/CD pipelines.
• Ensure compliance with security and data privacy requirements in testing processes.
• Verify NLU models for intent recognition and entity extraction accuracy.
• Contribute to exploratory testing to enhance product usability and user experience.
• Document and report defects with clear reproducibility steps and validation criteria.
• Provide insights and feedback to improve the overall quality of the software development lifecycle.
• Participate in the development and execution of QA best practices.
• Mentor junior QA engineers and share knowledge across teams.

Have you got what it takes?

• BS in Computer Science or equivalent.
• 5-8 years of QA experience, with a focus on automation and AI-powered systems.
• Proficiency in test automation tools like Selenium, Cypress, or similar.
• Strong knowledge of API testing and tools like Postman or RestAssured.
• Experience with LLMs, including testing their outputs and performance.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Hands-on experience with Docker and Kubernetes for containerized environments.
• Knowledge of performance and load testing tools like JMeter or Gatling.
• Experience integrating QA into CI/CD pipelines.
• Strong understanding of NLU validation and conversational AI workflows.
• Analytical skills for debugging and resolving complex issues.
• Ability to write clear and concise documentation for testing processes and defect tracking.
• Familiarity with agile methodologies and tools like Jira or Azure DevOps.
• Effective communication and collaboration skills.
• Passion for quality and continuous improvement in the software development process.
• Eagerness to learn and adopt emerging QA tools and techniques.
• Proven ability to work in fast-paced, cross-functional teams.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5786
Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.