Senior Data Analyst

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Senior Data Analyst, Data Desk

Miami, FL

Full-Time Position

Are you ready to make an impact?

ABOUT KASEYA:

Kaseya is the leading provider of complete IT Infrastructure and Security Management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com, and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya closed on the acquisition of Datto, Inc., on June 23, 2022. Learn more about the acquisition, here.

Kaseya closed on the acquisition of ConnectBooster on October 5, 2022. Learn more about the acquisition, here.

WHAT YOU’LL DO:

The Senior Data Analyst, Data Desk will play a highly visible role serving as a “Face of Data” for the Data Team, towards accelerating decision making, insights, and ultimately business performance through Data. The Senior Data Analyst will interact with teams across the business and around the world to handle a mixture of both routine and complex tasks, ranging from fielding ad-hoc requests through a ticket system, to supporting the Enterprise Data Calendar and activities such as month-end and quarter-end report close.  This is an incredible opportunity to learn multiple areas of the business, learn how to scale the Data function, collaborate with teammates globally, and make a material impact through data.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Data Desk: Support timely triage of incoming requests, ranging from ad-hoc report requests, to BI tool access, to metrics “how-to” questions. Manage to a well-defined SLA for response and closure.
• Data Calendar: Own portions of the Enterprise Data Calendar to “keep the operations running” across the Data Office and ensure on-time delivery of data outputs, such as the Month End and Quarter End report close.
• Ad-Hoc Analysis: Provide on-demand analytical support for various business functions using established runbooks and playbooks. Conduct deep dives into specific areas of interest or concern (e.g., customer behavior, sales performance, marketing campaign effectiveness) and deliver timely recommendations.
• Cross-Functional Collaboration: Help serve as the bridge between routine Data requests and longer-termed strategic Data Initiatives, ensuring business requests are understood, responded to, and addressed in a timely manner.
• Reporting & Visualization: Design, develop, and maintain interactive dashboards, reports, and visualizations that communicate key performance metrics and business insights. Use tools like Tableau, Power BI, or similar BI platforms to make complex data accessible to non-technical stakeholders.
• Innovation: Recommend improvements to customer interfaces, processes, foundational Data systems, BI tools, and dashboards.

WHAT YOU’LL BRING:

• Bachelor's degree in Management Information Systems, Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field. A Master’s degree is a plus.

• 4-6 years of experience in data analysis, business intelligence, or a related field.
• Excellent communication skills with the ability to present technical findings to non-technical stakeholders, coupled with the ability to story-tell results towards improving business outcomes.
• Experience working in a collaborative, team-oriented environment.
• Embraces working on multiple problem areas over a short period of time and balancing immediate term vs. medium term deliverables.
• Strong problem-solving skills with the ability to translate business requirements into analytical solutions.
• Attention to detail and commitment to ensuring the accuracy, availability, and integrity of data.
• Advanced SQL with proven ability to integrate multi-table joins, pivots, grouping, and common table expressions in statements.
• Proven experience delivering reports and dashboards in at least one of the following data visualization tools: PowerBI, Tableau, Looker, Sisense, Qlik.
• Hands-on experience with statistical analysis and advanced Excel functions.

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.