Knowledge Management AI Search Optimization Manager, Deloitte Global DDAI

Job Type: Permanent 
Work Model: Remote 
Reference code: 128037   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The KX platform uses many different technologies including Machine Learning and Generative AI to help hundreds of thousands of Deloitte Employees across the globe access intellectual property, locate expertise and share their knowledge. This role will work closely with our stakeholders, fellow team members in the KX products team and our development team colleagues. 

As a AI Search Optimization Manager, you will be responsible for defining the methods and dashboards for gathering input from multiple data sources for the KX team’s Generative AI applications and search functions. 

You will lead a team of analysts in reviewing the data gathered to recommending actions to be taken to improve KX Search and GenAI applications in terms of relevancy improvements, new features, improved system prompts, data improvement, content optimization, better communications, etc. resulting in higher user satisfaction and reduced risk of inaccurate or incomplete results. 

Also responsible for identifying examples of the value delivered by the products that can be disseminated to encourage broader usage.

About the team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you

• Minimum of 5 years of experience performing data engineering (e.g., profiling, cleansing, normalization, manipulation) and data analysis leveraging relevant tools (e.g., SQL, R, Python, Pandas, NumPy, Matplotlib, and Seaborn)
• 5+ years of experience with data query and data manipulation tools
• 5+ years of experience developing reporting and dashboarding in Business Intelligence Tools (e.g., Tableau, PowerBI, Qlik or similar)
• Familiarity with web analytics
• Experience with operationalizing improvement processes derived from data-based insights
• Strong understanding of machine learning concepts: supervised and unsupervised learning, regression, classification, clustering, and neural networks
• Experience with how data analysis can be used to improve software products
• Some knowledge of knowledge management and content management tools desirable but not required
• Experience and comfort working in virtual teams
• Bachelor’s degree in Economics, Math, Business Analytics, IT or relevant field

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.