ROE Data Analyst

ROE Data Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for: 

RingCentral is looking for an ROE (Rules of Engagement) Data Analyst to provide exceptional, high quality, professional support to our Marketing Operations Team, supporting our customer data management for the auditing our data based on the company’s Rules of Engagement (ROE). 

The role supports the auditing, management, reporting, and application of the ROE in the company’s customer data to ensure alignment of data and data ownership.

To succeed in this role you must have experience in:

Responsibilities: 

• Working with Sales Operations, Marketing Operations, Sales Managers, and Marketing Managers.

• Managing customer data.

• Prepare and import lists into the SFDC Production without errors.

• Investigating and making data changes and corrections.

• Assisting with data analysis, investigations, and system maintenance.

• Managing and executing data ownership

Desired Qualifications: 

• At least 3 years of experience with CRM, preferably Salesforce. 

• Knowledge in Salesforce applications such as Salesforce Inspector, Workbench, and Dataloader.

• Experience in the UCaaS industry is a plus.

• Has an understanding of data architecture and data management.

• Excellent communication skills in English.

• Strong time management and personal management skills.

• Intermediate knowledge of MS Excel including Pivot Tables, formulas, and list management tools.

• Strong user of MS Office.

• Learns quickly and asks a lot of questions.

• B.A. degree in a business or engineering related discipline.

Preferred Qualifications:

• Familiar with software development techniques and processes.

• Engineering mindset; strong technical background.

• Any experience with CRM tools such as Salesforce.com.

• Familiar with SFDC Reports and Objects.

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why

RingCentral is the largest and fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. 

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.