Data Product Owner – Customer Contactability

Data Product Owner – Customer Contactability

Salary £60,000 - £70,000

We are transforming our core capabilities to deliver exceptional customer and business outcomes through Data and Digital transformations.
 

Customer data is at the heart of both the transformation programme and long-term business strategies - having high quality customer data that is mastered centrally enables the delivery of exceptional customer experiences and business outcomes across Aviva.
 

Therefore, we are excited to be recruiting for a Product Owner – Customer Contactability​, to join us within the Customer & Marketing Data Office.  The role will focus on how we best contact customers, enabling us to understand and/or make risk-based decisions on contact rules. This will lead to increased contactability​, and ultimately more customer needs being met with Aviva Products.
 

The role requires a strong data and change practitioner who has a proven track record in delivering migrations and partnering with a wide range of stakeholders to optimise value via all the exciting initiatives across Aviva.

A bit about the job:

The roles and responsibilities include:

• Proactively maintain a product backlog that aligns to strong customer and data principles as well as strategies and projects across the Aviva group.
• Partner with our business and technology teams to support decisions on priorities that lead to efficient deliveries that maximise value.
• Provide day-to-day oversight and support to project and persistent teams to remove blockers as appropriate and assure timely velocity.
• Anticipate sub-optimal deliverables that require thought leadership, actions plans and/or recommendations to ensure the right outcomes.
• Develop subject matter expertise on the data product (inc. data flows, processing etc) that enables business value and customer experience.

Skills and experience we’re looking for:

• Experience in the maintenance and ongoing development of business rules driving key business processes.
• Experience working in a multi-market environment and be confident in understanding and articulating the needs of different stakeholders to achieve consensus
•Good understanding, preferably experience, in Agile methodologies and working with virtual, multi-functional teams.
• High intellectual curiosity and strong passion and expertise in technology solutions and their evolution through data-led technology solutions, working with diverse cross-functional teams.
• Ability to collaborate with a diverse group of stakeholders with various backgrounds, roles & responsibilities, and priorities.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £60,000 - £70,000 (depending on skills, experience, and qualifications)

• Bonus opportunity 10% of annual salary - Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com.