Senior Back-End Engineer, Data Streaming

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

💳 About the Billing/Growth Team

The CRM Tribe is composed of 3 teams

• Billing/Growth team and Auth scope: We enable all Gorgias products and the full path from account creation, account provisioning, and agent creation to the moment customers pay for their account and eventually upgrade

• DevRel and Object team: By owning the API curator role and the main APIs, the team can connect internal and external developers’ needs and build a coherent platform. Thanks to its interaction with partners, it also has all the insights needed to build a strong developer ecosystem, owning this domain end to end.

• Scale-up goals: Mission-driven aspect of the team with rotating engineers involved to unlock the main bottlenecks and iterate faster on company-wide initiatives.

You will be part of the Growth team as backend engineer.

🚀 The growth team is in charge of:

• Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers

• Develop robust and scalable flows to support user and customer journeys on the platform (e.g: Shopper buying timelines, merchant should be billed exactly once for the right amount)

• Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgias’ standards

• Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgias’ customers specificities, their business, and their needs as they grow and navigate across our prices

• Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques.

What You’ll Do

• Build and maintain data streaming pipelines and flows serving business use cases such as :

  • Deduplicate billing events according to custom, time window based, stream processing logic.

  • Usage-based billing for all products accros Gorgias.

  • Reactive flow (customer purchase, plan change, trigger subscription…)

  • Auto-upgrade and auto-downgrade of plans based on usage

• Lead and mentor other senior ICs on data streaming applications.

• Design APIs and models in collaboration with senior ICs to enable more event-driven features putting always focus on the quality of the data and the consistency of actions taken

• Define a monitoring strategy to prevent and fight fraud, collaborating with a security team when required

Who You Are

• 5+ years experience in data streaming applications, preferably with Apache Flink. Experience with other technologies such as Apache Spark, Apache Samza or Twister2 is also accepted.

• You have at least one year of experience with Apache Flink and Kafka.

• You are comfortable working with Java, Python and SQL.

• Significant experience with event-driven systems and eventual consistency patterns

• Experience with high-traffic applications and continuous development/deployment

• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas

• In ideal, you’ve built on top of integrations with common SaaS billing, invoicing, payment processors, and accounting software like Stripe

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our salary-calculator" rel="noopener noreferrer nofollow" target="_blank">Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!