Program Manager, Fraud Data and Platform

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role 

We are seeking a results-oriented Program Manager, Fraud Data and Platform to lead and execute fraud platform initiatives with precision and speed. This role requires strong data, fraud system product and project management expertise, a relentless focus on execution, and the ability to thrive in a fast-paced environment. The ideal candidate will have a proven ability to translate fraud and business strategy into actionable and executable plans, ensuring deliverables align with broader organizational goals. 

What You’ll Do: 

Strategic Execution 

• Translate fraud and business strategies into clear, actionable data and business requirements, project plans, and deliverables.
• Ensure projects address key business objectives, aligning with fraud risk management goals and operational needs. 

Data Analytics and ML Models

• Strong experience in exploring data requirements for building fraud risk infrastructure, ML models, and risk rules.
• Able to translate business needs into data, risk modeling and infrastructure requirements and analyze the impacts from different perspectives.
• Strong knowledge of data storage structure and ability to program in SQL or Python to generate reports.  

Product Management and Execution 

• Manage end-to-end delivery of fraud platform projects, ensuring timelines, scope, and quality targets are met.
• Develop detailed business requirements and project plans, including milestones, dependencies, risk assessments, and mitigation strategies.
• Track progress and proactively address risks and roadblocks to keep initiatives on track. 

Stakeholder Collaboration 

• Partner with cross-functional teams, including Fraud Operations, Engineering, Risk, and external vendors, to drive project execution.
• Facilitate clear and consistent communication across teams to ensure alignment and resolve conflicts efficiently.
• Serve as the central point of contact for project updates, managing stakeholder expectations with clear, logical communication. 

Prioritization and Delivery Frameworks 

• Work with stakeholders to prioritize projects based on strategic goals, quick wins, and business impact.
• Implement structured frameworks to ensure resources are allocated effectively and deliverables align with business needs. 

What you’ll need:

• Bachelor’s degree in Data, Analytics, Engineering, or a related field.
• 5+ years of experience in fintech product related program management, or similar roles.
• Demonstrated success translating business strategies into business requirements, actionable project plans, and deliverables.
• Proven ability to manage complex, cross-functional initiatives in fast-paced environments.
• Exceptional organizational skills and attention to detail, with a proven ability to manage multiple priorities.
• Strong communication and influencing skills, with the ability to secure buy-in and alignment across teams.
• Ability to thrive in a dynamic, startup-like environment with a can-do attitude. 

Nice to have:

• Experience in FinTech or fraud risk management is a strong plus.
• Familiarity with Agile, Scrum, or other project management methodologies.
• Experience working with fraud systems, data infrastructure, or operational tools.

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.