Senior Data Analyst - Chatbot

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
• Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
• Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
• Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

• 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
• Strong analytical thinking and communication skills
• Experience with common analysis tools such as SQL, R, and Python
• Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
• Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
• Experience in working with cross-functional teams to gather requirements and ability to set work priorities
• Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
• Experience with customer service data analysis and AI bot analysis will be beneficial

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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