Senior Data Analyst - Chatbot
Asia
Binance
Binance is the largest cryptocurrency exchange by trading volume, serving 185M+ users across 180+ countries. With over 350 listed Altcoins, it is the world’s leading crypto exchange.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
- Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
- Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
- Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements
Requirements
- 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
- Strong analytical thinking and communication skills
- Experience with common analysis tools such as SQL, R, and Python
- Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
- Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
- Experience in working with cross-functional teams to gather requirements and ability to set work priorities
- Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
- Experience with customer service data analysis and AI bot analysis will be beneficial
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
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Category:
Analyst Jobs
Tags: Big Data Blockchain Chatbots Data analysis Data visualization Engineering Finance Hadoop Power BI Privacy Python Qlik R Research Security Spark SQL Tableau
Perks/benefits: Career development Competitive pay
Regions:
Remote/Anywhere
Asia/Pacific
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