Manager Data Science - Network Events

Company

Cox Communications, Inc.

Job Family Group

Data Intelligence & Science

Job Profile

Manager, Data Science

Management Level

Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

We are seeking a motivated Manager of Data Science- Network Events to lead a team of data scientists focused on enhancing customer experience at a leading telecommunications company. In this role, you will be responsible for identifying and analyzing network events that impact service reliability, developing machine learning models to detect and predict and proactively prevent these events, creating data standards for our network asset data, and operationalizing insights in cloud-based applications. You will collaborate closely with Field and Engineering teams to implement solutions that improve network performance and customer experience.

Responsibilities:

• Lead a team of data scientists in identifying, analyzing, and modeling network events impacting customer experience.

• Measure the data quality for network asset data in source systems based on standards you and your team define.

• Develop and deploy predictive models and data pipelines on cloud platforms.

• Collaborate with cross-functional teams, including Field Operations and Engineering, to translate insights into actionable improvements.

• Track, evaluate, and report on the effectiveness of implemented solutions and their impact on customer satisfaction.

• Drive data-driven strategies to enhance overall network performance and optimize customer experiences.

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 18 years’ experience in related field.

• 1+ year of experience in management or lead role

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.