VP, Data Operations Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

RESPONSIBILITIES

Strategy and Planning:

• Act as the connection point between Ops, UW, and Data to understand and address business data requirements, including managing new field and report requests
• Partner closely with Data Transformation to lead Change Management and the data transformation for UW Operations
• Work with partners and stake holders to streamline data collection and reporting throughout the customer and employee journey to improve Operations
• Collaborate with business leaders to align data transformation efforts to the overarching business strategy
• Participate in the AINA Data Governance Committee, assisting in the development and adoption of the organizational data governance model
• Leverage business knowledge to own data stewardship and enable Operations leaders to own and maintain their data

Execution:

• Lead Data Transformation for UW Ops, including close collaboration Data Transformation leads, leading Ops and UW UAT, change management, and supporting decommission
• Maintain error and correction tools and implement processes and procedures to monitor and resolve data-related errors
• Coordinate across data stewards to promote data quality and consistency
• Analyze Ops reporting and recommend ways to enhance analytics and reporting
• Implement new field/report requests where necessary
• Define data quality standards, procedures, and controls to improve data accuracy
• Maintain data in Collibra and guarantee data lineage, quality, and consistency
• Own initiatives for projects with significant data component

Talent Management:

• Foster a culture of continuous improvement by promoting Agile and business-led product development and delivery

Capability Development:

• Continuously assess and enhance reporting to improve, streamline and support the Underwriting Operations organization.

KEY COMPETENCIES:

Individual:

• Deep experience leading Operations data transformations for a large, complex insurance business
• Experience surmising data-driven insights to align initiatives and reporting with the overarching enterprise strategy
• Communication of data transformation strategy to technical and non-technical audiences
• Ability to engage IT and UW partners to deliver solutions that meet customer and business needs
• Experience designing and delivering UAT for complex data initiatives
• Experience driving training/data literacy projects

EDUCATION/CREDENTIALS

• Bachelor’s Degree in related field

SKILLS

• Excellent written and oral communication skills
• Demonstrated proficiency in  Collaboration and Interpersonal Skills, Communication, Technical, and Organization, Problem Solving and Service Skills
• Must be a self-starter, demonstrate flexibility and adaptability
• Advanced knowledge of Microsoft Outlook, Word and Excel

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.