AI Platform Service Manager

We are looking for an AI platform Service Manager to join our team and act as product lead on the development, management and strategic direction for a novel platform delivering Generative Artificial Intelligence (GAI) tools and services across the University in support of teaching and administration. The AI Platform Service Manager will report directly to the Head of Services but will have a significant degree of autonomy to realize the vision for the new platform. 

This post is an open-ended (permanent) contract based at EDINA, University of Edinburgh. EDINA is a centre of digital expertise providing EdTech solutions to the higher, further and school education sectors for decades with a national and international reputation.

The post is a hybrid one with the Service Manager expected to be on campus in Edinburgh at least one day a week. The team would prefer full time working hours (35hrs per week) however are committed to offering flexible working options such as compressed hours or staggered start/finish times. 

What the job involves:

• Acting as Service Manager for a new AI Platform - overseeing its ongoing development and the roll out of new services based upon it.
• Eliciting, developing and prioritizing the business requirements from university stakeholders to drive the ongoing technical work required.
• Lead on promoting awareness and outreach support for the platform across the university by running e.g., workshops, training events, engaging with users, eliciting feedback and being the ambassador for the service leading in its adoption.

View the full job description. (Opens in a new window)

A bit about you:

• A degree in a relevant discipline with a substantial level of relevant work experience and/or a proven record of service or product ownership.
• Significant experience of being a (digital platform) Service Manager, ideally with knowledge of current AI trends within higher education
• Significant experience of online web-based services and modern technology stacks. 
• Excellent written, IT, presentational, and supervisory skills. Proven management ability as the post will require activity management duties. 
• Proven high level ability to communicate clearly and concisely to both technical and non-technical audiences.
• Ability to work individually and as part of a team in a senior role.
• Highly organised with an ability to plan for and work to fixed deadlines. 
• Good problem-solving ability and able to demonstrate flexibility and adaptability.
• Well-developed interpersonal skills to conduct effective internal and external relations.

Application procedure:

To apply, please upload a CV and cover letter. 

We welcome informal enquiries about the role – to find out more please email James Reid (Head of Services @ EDINA) at james.reid@ed.ac.uk 

What we can offer you:

• A competitive salary of Grade UE08 £49,250- £60,321 per annum. 
• A chance to shape the direction of EDINA’s new (generative) AI platform
• Generous annual leave allowance of 40 days per year (inclusive of festive closure days) 
• Highly competitive defined-benefit pension scheme with a substantial employer contribution 
• A range of flexible working options to help prioritise work/life balance 
• A day of paid leave annually for your chosen volunteering activity
• Access to excellent online learning and a Staff Scholarship fund
• Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more 

Use our reward calculator to find out the total value of the pay and benefits for this role. 

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. 

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. 

Key dates to note

The closing date for applications is 7 February 2025.
 

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. 

Interviews will be held in-person at the start of March. 

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.