Senior Data Platform Engineer

Manulife Canada is a leading international financial services provider, dedicated to helping people make decisions easier and lives better. We are seeking a highly skilled and motivated AI and Cloud Platform Engineer to join our dynamic technology team. This role offers a unique opportunity to work on innovative projects involving Generative AI (GenAI), Large Language Models (LLM), and Retrieval-Augmented Generation (RAG), with a strong focus on cloud engineering.

General Responsibilities

• Builds and owns the infrastructure and tools required for processing and storing data from a wide variety of data sources, including infrastructure that can handle the scale of ML and AI workloads.

• Designs, develops, and optimizes data pipelines, architectures, and data sets, ensuring efficient data ingestion, transformation, and reliable delivery using modern tools and practices.

• Collaborates within and across teams (e.g., with Data Engineers, Data Scientists), and other customers to understand complex data requirements.

• Assists data users in defining requirements and refining existing processes using a wide variety of tools.

• Integrates new tools and solutions that can empower the organization’s data consumers and help assimilate them.

• Implements data monitoring and alerting solutions to proactively identify and address data issues.

• Implements systems to monitor the performance of deployed AI models.

General Technical and Functional Knowledge:

• 6+ years Data Platform Engineer experience

• Experience maintaining and extending Infrastructure as Code (IaC) modules for the data platform using leading practices.

• Ability to develop IaC scripts and modules to provision new cloud infrastructure.

• Ability to integrate IaC scripts with DevOps and Build pipelines.

• Ability to implement CI/CD pipelines for IaC deployments.

• Experience configuring RBAC and access controls via automation or CLI for cloud services.

• Experience participating in requirements, design, and solution discussions for application, architecture, networking, and infrastructure.

AI Engineering:

• Design, develop, and implement AI solutions using GenAI, LLMs, and RAG methodologies.

• Engineer prompts for AI models to improve their accuracy and utility in various applications.

• Conduct comprehensive testing and validation of AI models to ensure robust and accurate outputs.

• Collaborate with data scientists, software developers, and other customers to integrate AI models into existing systems.

• Maintain and optimize existing AI systems to improve their performance and reliability.

• Stay updated with the latest advancements in AI and related technologies to continually enhance Manulife’s AI capabilities.

Cloud Platform Management:

• Initialize and manage cloud platforms with Azure.

• Develop, maintain, and test data pipelines, application frameworks, and infrastructure for data generation.

• Employ Azure Functions to deploy scalable cloud-based solutions.

• Implement event-based architecture to facilitate real-time data processing and integration.

Software Development:

• Build, code, test, and maintain high-quality software.

• Translate user requirements into software requirements.

• Develop and maintain applications using Python, ensuring high-quality code and performance.

• Use the Microsoft Power Platform to create custom business applications and workflows.

• Participate in Agile sprints and ceremonies to support rapid iteration and development.

Collaboration and Contribution:

• Work closely with information architects and data scientists.

• Participate in functional demos using new technologies.

• Collaborate with team members, participate in code reviews, and share skills and methods.

Continuous Learning:

• Stay abreast of developments in your technical subject area and recognize and translate these to your working environment.

• Experiment with emerging technologies and understand how they will impact future developments.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment: 

• Values-first culture 
  We lead with our Values every day and bring them to life together. 
• Boundless opportunity 
  We create opportunities to learn and grow at every stage of your career. 
• Continuous innovation 
  We invite you to help redefine the future of financial services. 
• Delivering the promise of Diversity, Equity and Inclusion 
  We foster an inclusive workplace where everyone thrives. 
• Championing Corporate Citizenship 
  We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.